How do I sign up for the online bill pay program (Click2Gov)?

Have a copy of your latest bill handy, as you will need the following information on the first page:

Customer Account ID - include the “-” (hyphen) in your full account ID

Last payment amount

Click here to access the online payment webpage

  • If you do not have your latest water bill, please contact 311 by dialing 3-1-1 or calling 847-931-6001 to obtain your most recent bill information.
  • To enroll, users must have a valid e-mail account and their most recent utility bill.
  • Find your account number and last payment amount on your utility bill.
  • Click here to Register and Sign On.
  • Click on Create Password.
  • Enter your account number and last payment amount. The account number must be entered exactly as shown on the utility bill with the dash and no spaces, such as 12345-6789.
  • Click on Submit.
  • Create a new password by entering the requested information. The password must have between 1 and 10 characters. Click on Submit.
  • Next, click on Exit. You will receive an email from the registration process. Please open the email, and click on the link within that email to complete the registration process.
  • After you have clicked on the link to complete the registration process, a screen will appear that states your account has been enabled. Your registration process is now complete. Click here to sign on the system.
  • To access your account information, sign on using your account number and new password.

Once you have logged in you can pay, view comprehensive, current account information, billing history, and service and consumption summaries. 

Show All Answers

1. What are the advantages of using online bill pay?
2. Is there a charge for using online bill pay?
3. Is paying my bill online safe?
4. Who can enroll in the online bill pay program (Click2Gov)?
5. What are the requirements to enroll in the online bill pay program (Click2Gov)?
6. How do I sign up for the online bill pay program (Click2Gov)?
7. How do I contact Customer Service with questions or problems with my online bill pay account?
8. How do I verify the resolution settings on my monitor?
9. How do I verify the “cookies” settings on my PC?
10. What should I do if I get “stuck” during the enrollment process and cannot continue?
11. What are the payment options when using the online bill pay program (Click2Gov)?
12. How long will it take to deduct the money from my chosen payment option?
13. Will there be a charge if my debit card transaction is returned?
14. Can I pay a portion of my bill?
15. Can I set up my credit card or checking account information so the Bill can be paid each month without signing on to Click2Gov?
16. Can I change the mailing address listed on my account online?
17. Will I continue to receive a paper copy of my bill?
18. What if I forget my password?
19. Can I view my bill online if I already pay with Automated Bill Payment?
20. How can I “save” my card information online so I don’t have to enter it every time I make a payment?
21. What if my credit or debit card information changes?