Is paying my bill online safe?

The City of Elgin is committed to providing a secure Internet environment for your transactions. We have taken precautions to ensure your information is transmitted safely and securely. The level of security is achieved in part by:

  • Protecting the privacy and the confidentiality of the communications between your browser and our servers.
  • Verifying that only authorized persons are allowed to access the online system.
  • Maintaining isolation of our computers from the Internet.
  • Credit card information stored in the C2G electronic “billfold” is highly encrypted.
  • Offering 128-bit encryption that protects your information as it is sent across the Internet.

We chose VeriSign SSL for secure e-commerce and confidential communications.

We strongly urge you to use a browser that supports a level of 128-bit encryption for your security. Versions 4.0 or greater of Netscape and Microsoft Internet Explorer will support this level of security. If you use a different browser, verify that it supports this level of encryption for your security and confidence.

Show All Answers

1. What are the advantages of using online bill pay?
2. Is there a charge for using online bill pay?
3. Is paying my bill online safe?
4. Who can enroll in the online bill pay program (Click2Gov)?
5. What are the requirements to enroll in the online bill pay program (Click2Gov)?
6. How do I sign up for the online bill pay program (Click2Gov)?
7. How do I contact Customer Service with questions or problems with my online bill pay account?
8. How do I verify the resolution settings on my monitor?
9. How do I verify the “cookies” settings on my PC?
10. What should I do if I get “stuck” during the enrollment process and cannot continue?
11. What are the payment options when using the online bill pay program (Click2Gov)?
12. How long will it take to deduct the money from my chosen payment option?
13. Will there be a charge if my debit card transaction is returned?
14. Can I pay a portion of my bill?
15. Can I set up my credit card or checking account information so the Bill can be paid each month without signing on to Click2Gov?
16. Can I change the mailing address listed on my account online?
17. Will I continue to receive a paper copy of my bill?
18. What if I forget my password?
19. Can I view my bill online if I already pay with Automated Bill Payment?
20. How can I “save” my card information online so I don’t have to enter it every time I make a payment?
21. What if my credit or debit card information changes?