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Hemmens Cultural Center

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1. Where is The Hemmens Cultural Center located?

The Hemmens Cultural Center is located on the corner of Symphony Way and North Grove Avenue at 45 Symphony Way, Elgin, IL 60120. For directions, please visit our website. 

www.hemmens.org

2. Is there a charge for parking?

No. There are two large street parking lots, and one parking deck within easy walking distance of The Hemmens. The Civic Center lot, located at the corner of Douglas and Highland Avenues is centered between The Hemmens and many local restaurants.

3. Does The Hemmens have valet parking?

The Hemmens does not offer Valet Parking. However, Valet Service is available for Elgin Symphony Orchestra events.

4. Does The Hemmens have handicap parking?

Yes. On the North side of The Hemmens there are three Handicap parking spots in the semicircular driveway. Additional handicap parking is located on Symphony Way for most events.

5. What are The Hemmens’ Box Office hours?

Tuesday - Thursday and select Mondays: 10:00am - 1:30pm and 2:30pm - 4:00pm
Friday - Sunday: closed
*The Box Office opens 60-90 minutes prior to any performance for which The Hemmens is selling tickets.

6. How can I purchase tickets?

You can purchase tickets to performances/events presented by The Hemmens in three convenient ways: Contact the Box Office via phone or fax: Phone: 847-931-5900 Fax: 847-931-6007 In person at: The Hemmens Box Office; located in the center of the lobby on the East side of the building. 

Visit The Hemmens Website

7. Are tickets available for purchase at the door the day/night of the performance?

It depends on the event. For the most part we do have some availability for purchasing at the door the day/night of the performance. It is best to call the Box Office beforehand to verify ticket availability.

8. Does The Hemmens have Box Office fees?

There is no fee for tickets purchased directly at the Box Office window. However, for all other purchases, the following fees apply:

Processing fee: per order for all purchases made over phone or internet (fee varies per performance).

Convenience fee: per ticket fee charged when ordering tickets online (fee varies per performance).

Exchange fee: $3.00 per ticket

Reissue/reprint fee: $3.00 per ticket

9. What credit cards does The Hemmens accept?

The Hemmens accepts Visa, MasterCard, and Discover credit cards.

10. If I order tickets online, how soon will I get my tickets?

All tickets ordered online are either mailed, or kept at will-call per your request. Tickets purchased within 2 weeks of the performance date will be held at will-call for pick-up.

11. Are Elgin Symphony Orchestra tickets sold by The Hemmens?

No. The ESO has their own Box Office. Call the ESO at 847-888-4000 or visit www.elginsymphony.org for tickets and information. www.elginsymphony.org

12. Where is Will-Call located?

Will-Call is located in the front of the lobby inside The Hemmens Cultural Center. It’s across from the revolving door, to your right of the Box Office.

13. When is Will-Call open?

Will-Call opens approximately 1¼ hours prior to Hemmens performances. Schedules for rental events will vary. The Box Office opens 2 hours prior to any performance for which The Hemmens is selling tickets. It’s best to call ahead.

Picking up tickets prior to that? Tickets are held at the Box Office until 1¼ hours prior to the performance.

14. How early should I arrive at The Hemmens to pick up my tickets?

Depending on the number of tickets being held at Will-Call, the lines can be quite long. If you are going to pick up your tickets at Will-Call, we recommend that you arrive at least 30 minutes prior to the performance and have your ID and the credit card used for purchase ready.

15. Can someone else pick up my tickets at Will-Call?

Yes, but the cardholder of the patron who ordered tickets must fax (847.931.6007) a letter to the Box Office with the following information:

Print first and last name of cardholder

I authorize __________________ (name of patron picking up ticket{s}) to pick-up my ticket(s) for ______________________ (name, date, & time of performance).

Cardholder must sign and date

16. Does The Hemmens have an elevator?

Yes, there is an elevator that provides access to the lower level restrooms, Exhibition Hall and Art Gallery. However, the elevator does not service the balcony.

17. Does the theatre have a center aisle?

The Main Floor has continental style seating which has no center aisle, although the individual rows are rather deep. The balcony has three sections with two aisles.

18. Do you have devices to assist the hearing impaired?

Yes. A limited number of Sennheiser Infrared Hearing Devices are available to borrow free of charge for use during all performances on a first come, first served basis. Please stop by the Box Office, and have your drivers’ license or state ID with you.

19. How do I purchase wheelchair accessible tickets?

Wheelchair accessible tickets are available only through The Hemmens Box Office at this time. Please call (847.931.5900) or visit the Box Office for assistance.

20. Do you offer booster seats?

The Hemmens does not offer booster seats.

21. What is the seating capacity of The Hemmens?

Up to 1,247 seats for the main stage. Seating capacity varies per event/performance. Just shy of 300 seats for the theatre in the round.

22. Are cameras and recording devices allowed?

The use of non-professional cameras and recording devices is determined on a per event/performance basis. Non-flash photography is not permitted unless noted the day/night of. Flash photography is not allowed.

23. Is there a bar?

There is bar service at all events in the Hemmens Performing Arts Season, (excluding PAYP and Family performances) and Elgin Symphony Orchestra events. For rental events, it is up to individual renters whether they would like to have bar service available.

24. When is last call?

This varies greatly from event to event. Typically the bar will close after intermission. Usually if there is no intermission, the bar will close 30 – 45 minutes after the beginning of the performance.

25. Are drinks purchased at The Hemmens allowed in the theatre?

Drinks purchased at The Hemmens are typically allowed in during Hemmens sponsored events, but not for rental events. The Elgin Symphony Orchestra does not allow beverages into the theatre. No outside food or beverage permitted.

26. Is there a restaurant or food available?

There is no food service at The Hemmens. However, there are several excellent restaurants within walking distance. Visit the Downtown Neighborhood Association of Elgin website for a directory.

www.downtownelgin.com

27. Where is the lost and found?

While at The Hemmens, please check with the Box Office. If you realize you have lost an item after leaving The Hemmens, please call the Box Office at 847.931.5900 during regular business hours.

28. Are there restaurants and hotel accommodations nearby?

There are many fantastic restaurants and hotels near The Hemmens. Visit the website of Chicagoland's Northern Fox River Valley for directories. www.northernfoxrivervalley.com

29. What else is there to do in Elgin?

There are many things to do in and around Elgin. Visit the website of Chicagoland's Northern Fox River Valley for more information. www.northernfoxrivervalley.com

30. Can I rent The Hemmens Cultural Center for my event?

Yes, The Hemmens is available for your next event! The Hemmens can be rented as a whole, or in sections. Inquiries about renting the Theatre, Stage, Lobby and/or Exhibition Hall can be made by calling 847.697.3616 or fill out our rental inquiry form.

Hemmens Rental Inquiry Form

31. What is the expense of renting The Hemmens?

The Hemmens’ rates are very competitive, particularly on a per seat basis. The rate structure is ala carte, so you only pay for the equipment you use.

32. What kind of services does The Hemmens offer its renters?

The Hemmens has a staff of professionals ready to assist you with your production. Basic lighting and sound design are included in the cost of theatre rental and for a very reasonable fee our Box Office staff can handle your ticketing needs as well as provide ushers for your event