Do I need a water softener if I am on City water?
Although adding a water softener is an individual homeowner’s choice, we at the Elgin Water Department feel it is unnecessary. Elgin water has already been softened between a soft to moderately hard level (according to industry standards). Water that is too soft makes it difficult to remove soap from your hands or detergent from your laundry. Water that is softened beyond our treatment process can be aggressive to your plumbing and may cause your plumbing to rust. Hard water can lead to excessive scaling of pipes and water fixtures.

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1. What should I do if my water is discolored?
2. I have low pressure. Who do I call?
3. Do I need a water softener if I am on City water?
4. My automatic dishwasher operator’s manual says that the amount of detergent I need to use depends on the grains per gallon of hardness in the water. What is the hardness of City water?
5. Does Elgin add fluoride to the City water supply?
6. What is the sodium content in Elgin’s water?
7. Is radon a contaminant concern in Elgin’s water?
8. Why does the water have a chlorine taste or smell? How can I remove it?
9. Why is my water cloudy? It looks milky.
10. My water is suddenly rusty. What should I do? Who should I call?
11. Do you give tours of your water treatment plant?
12. What’s this pink stuff in my bathroom?
13. What are these black (or red) particles coming out of my faucet?