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Abandoned Vehicles

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1. How do I report an abandoned vehicle?

To report abandoned vehicles please call the Elgin Police Department Traffic Division at 847-289-2660.

Abandoned Vehicle Information

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Animals

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1. How many and what kinds of animals are allowed?

No person shall permit more than three (3) dogs to be kept in or about any single-family residence or more than two (2) dogs in any single-family unit of any multiple-family housing building within the city. Most other mammals, birds, fish, insects or reptiles are allowed. The keeping of farm animals and wild and dangerous animals is prohibited. No pet that is considered a health hazard, poisonous or dangerous is allowed. If you have any further questions please call Code Administration at 847-931-5921 or visit the Code Administration webpage.

Code Enforcement department

2. How do I report a wild or threatening animal or bat?

To call in a threatening wild animal or bat, please call Animal Control Dispatch at 847-289-2700. For information regarding animal control please visit the Elgin Police Department Animal Control webpage or call 847- 289-2529.

Animal Control overview

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Cemetery

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1. Where is Bluff City Cemetery located?

Bluff City Cemetery, 945 Bluff City Blvd. Elgin, IL 60120. For more information please call 847-931-6135 or visit the Bluff City Cemetery webpage.

Bluff City Cemetery web page

2. What annual and perennial plants are allowed?

Bluff City Cemetery welcomes annual and perennial plants. Annuals or perennials should be planted approximately 12 inches either in front of or behind, existing markers, EXCEPT in Section 19 where no plantings are allowed. A scale sketch should be provided to the office for awareness during maintenance. For further information please call the Bluff City Cemetery office at 847-931-6135, or visit Bluff City Cemetery’s webpage. Office hours are Monday through Friday, 9:00 a.m. to 3:00 p.m. Other times may be available by appointment.

Bluff City Cemetery webpage

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Centre of Elgin

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1. What is the address of The Centre of Elgin?

The Centre of Elgin, 100 Symphony Way, Elgin IL 60120 The Centre of Elgin is the City of Elgin's multipurpose recreation facility. For a tour or more information stop by The Centre of Elgin, call the Fitness Courtesy Desk at 847-531-7025, or visit The Centre of Elgin's website.

The Centre of Elgin website

2. How do I book events at The Centre of Elgin?

One of The Centre's most elegant features is a spectacular 300 person banquet facility available to the public for weddings, parties, and other special events. The Heritage Ballroom features a catering/teaching kitchen, bar facilities, a portable dance floor, sound system, private entrance, and a coat room. The hallway leading to The Heritage Ballroom features a pictorial progression of the development of Elgin. Other rooms are also available to accommodate smaller gatherings. In addition to the Heritage Ballroom, The Centre offers three conference rooms with multimedia capabilities. To obtain further information or check date availability, contact 847-531-7047 or email FacilityRentals@cityofelgin.org.

The Centre of Elgin webpage

3. How do I book a birthday party?

Availability is on a first come, first served basis.  All parties must be booked with a minimum of 14 days in advance at the main courtesy desk. Parties are held on Friday, Saturday, and Sunday only. 

You, the renter, are responsible for providing all food, drink, cake, serving utensils, and all paper products for your guests. You will also be asked to provide two adult chaperones, who will stay with the children at all times.

If you would like to find out party and date availability please call the Main Courtesy Desk at 847-531-7000, or email us at birthdays@cityofelgin.org.

The Centre of Elgin website

4. What membership packages are available?

The Centre offers various membership packages for the whole family. Annual membership packages include Platinum, Gold, Silver and Bronze. Fitness or Aquatic memberships are available as a 3 month option. For more information and fees, please contact the Membership Coordinator at 847-531-7018 or visit The Centre of Elgin website.

The Centre of Elgin webpage

5. Are daily rate passes available?

At this time we are not allowing guests into our workout area, but limiting it to members only. 

Normally, the Centre offers a Gold one-day pass which includes the fitness center, Adventure Island Aquatic Center, racquetball, climbing wall, open gym and track. Drop in daily fees are also available for the following services: Adventure Island Aquatic Center, the climbing wall, group fitness classes, open gym, track or babysitting. For more information, contact 847-531-7025.

The Centre of Elgin website

6. What fitness classes are available?

The City of Elgin Parks & Recreation Department offers fitness classes throughout the year at The Centre of Elgin, 100 Symphony Way. Classes are open to citizens of all ages and skill levels and are taught by qualified fitness instructors. There are group classes available periodically for beginner, intermediate, and advanced participants. A wide variety of classes are offered with a professional fitness instructor to help you reach your personal fitness goals. For more information on fitness classes, contact The Centre at 847-531-7025, or visit The Centre of Elgin website.

The Centre of Elgin website

7. What courts are available and what are the fees?

The City of Elgin Parks and Recreation Department has a three court gymnasium, a multi-purpose toddler gymnasium, and 2 racquetball courts available for use at The Centre located at 100 Symphony Way. These courts are open during Centre hours, from 5:00 a.m. to 9:00 p.m. Monday through Friday, 7:00 a.m. to 5:00 p.m. on Saturday, and Sunday. After hour rentals are available by reservation only. Participants provide their own equipment; additional rules are posted by the courts. The Parks and Recreation Department offers rentals, tournament and league play, camps, clinics, and lessons. The Centre specializes in large tournament venues. Please consider The Centre for your next tournament. For more information on court rentals or to make racquetball court reservations, contact The Centre by stopping in or calling 847-531-7025.

The Centre of Elgin website

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Customer Service - Miscellaneous Billings

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1. How do I pay my water bill by phone?

Pay by Phone - available 24 hours a day. Call 311 or dial 847-931-6001 and follow the prompts. 

Water billing options

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Elections and Voting

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1. How can I check to see if I'm registered to vote?

Voters can check to see if they are registered within the State of Illinois by visiting the Illinois State Board of Election website. If you are not registered, voter registration for Cook and Kane Counties is conducted at the Elgin City Clerk's Office Monday through Friday from 8 a.m. to 5 p.m. The Clerk's Office is located in Room 202 of City Hall, 150 Dexter Court and the Gail Borden Library, 270 N. Grove Ave., 847-742-2411. If you have further questions about voter registration, please call the City of Elgin's City Clerk at 847-931-5660 or visit the Elgin City Clerk's Voter Registration webpage.

City Clerk webpage

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Engineering

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1. Do I need an overweight/oversize truck permit?

Yes, the City of Elgin requires a permit for overweight/oversized trucks. Please visit the Oxcart Permits website to obtain a permit. All permits will be reviewed by the Elgin Police Department traffic unit.

Overweight permits

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Fire

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1. Where do I find general information about the Elgin Fire Department?

For information regarding the Elgin Fire Department please call 847-931-6175 or visit the Elgin Fire Department main webpage: https://www.cityofelgin.org/80/Fire .

2. What are the Fire Station Locations and Phone Numbers?

A list of fire stations and phone numbers can be found here:

http://cityofelgin.org/137/Fire-Stations

3. How Do I Become a Firefighter/What Requirements Do I Need?

The process for applying for and being hired as a Firefighter/Paramedic with the City of Elgin is governed by the civil service code. The Elgin Fire Department conducts a civil service test for the position of Firefighter/Paramedic every two years. Please see the following link for additional information as well as firefighters you can contact with questions about the process or job.  http://cityofelgin.org/1977/Fire-Fighter-Application-Process .

4. How Do I Receive a Copy of a Report (Fire/EMS/Billing/Inspection Report)?

To obtain a copy of a fire report or an inspection report go to: http://cityofelgin.org/63/Freedom-of-Information-Act-FOIA .  Make sure that you include the date and address of the fire incident or the address of the inspection request.

To obtain a copy of an EMS report, an attorney will need to provide an authorization of medical release signed by the patient and patient information along with the date and address of the incident.   Contact the fire department administration at 847-931-6175 for guidance on how to proceed with the request.

To obtain a copy of your own personal report, an individual will need to come in person to the fire department headquarters located at 550 Summit St.

5. How do I Submit a Freedom of Information Request (FOIA)?

To submit a Freedom Of Information Act (FOIA) request, use the form and instructions located at the following link: http://cityofelgin.org/63/Freedom-of-Information-Act-FOIA .

6. What is the Fire Department's Insurance Service Office (ISO) Rating?

The Elgin Fire Department is an Insurance Service Office (ISO) Class II Fire Department. Out of more than 45,000 fire departments in the United States, less than 1,600 have achieved an ISO rating of Class II or better. This means the Elgin Fire Department ranks in the top 3.5% of all fire departments nationwide. An ISO rating of 2 means that taxpayers in Elgin pay less than 96.5% of the country to ensure their homes and businesses. This rating is based on the amount of training the Elgin Fire Department members conduct annually as well as command and control practices, water supply and availability, equipment capability, and response times among other criteria.

7. How Can I Schedule a Speaker/Tour/Event/Firehouse Visit?

To schedule an event with the fire department, use the link http://cityofelgin.org/603/Public-Education-Programs .

Once the page opens, click on the wording request form which will take you to the form to be filled out and emailed back to the fire department after which you will be contacted regarding your request.

8. I Need Help Installing My Child's Car Safety Seat, Who Do I Call?

Advocate Sherman Hospital conducts Child Car Safety Seat Inspection – for more information, please call them directly at 847-742-9800.

You may also research other local certified car seat technicians at: https://www.nhtsa.gov/equipment/car-seats-and-booster-seats#install-inspection .

9. How Much Does an Ambulance Transport Cost?

For details on ambulance billing charges please use the following link: http://www.sterlingcodifiers.com/codebook/getBookData.php?id=&chapter_id=104159&keywords=#s1252686

10. Why Does a Fire Engine/Truck and Ambulance Respond to EMS Calls?

In order to provide the highest level of EMS care to our residents, the Elgin Fire Department operates all Fire Engines and Ambulances as Advanced Life Support (ALS) vehicles and each unit is always staffed with at least one paramedic. For EMS calls where the closest unit is an Engine, the Engine will respond to begin patient care while awaiting the arrival of the ambulance. Even if the Ambulance is the closest unit, if the nature of the call is more serious or has the potential to require additional personnel the Engine will follow the ambulance to assist with patient care. When necessary, a paramedic or two from the assisting Engine will jump in the back of the Ambulance on the way to the hospital to continue assisting with patient care until the patient has been transferred to the Hospital’s Emergency Department.

11. Does the Fire Department Respond to Lock-Outs?

If there is a child or pet locked inside your home or vehicle, the Fire Department will respond and assist with unlocking the vehicle. If there is no life or fire hazard, the Fire Department will not respond and a locksmith or roadside assistance would be the best options to consider for assistance.

12. Does the City of Elgin Charge for False Alarms?

For details on false alarm charges, please use the following link: http://www.sterlingcodifiers.com/codebook/index.php?book_id=524&chapter_id=30293#s1252114 .

13. Where can I find information about CPR classes?

CPR classes are scheduled through the Parks and Recreation Department.   You can visit The Centre to register for class.  To find out class dates and costs, please look into the Parks brochure or go to the following link: http://cityofelgin.org/604/CPR .

14. Can I Burn Debris/Yard Waste or have a Recreational Fire?

Open burning is not allowed within the City of Elgin: http://www.sterlingcodifiers.com/codebook/getBookData.php?section_id=272259&keywords=%22open%20burning%22#s272259 .

15. How Do I Install My Lock Box Keys?

The City of Elgin requires Kidde SupraSafe lockboxes, and once you are ready to have the keys locked inside of the lockbox, contact the Fire Department at 847-931-6175. Click here for further information about the lockbox program.

16. How Do I Schedule a Fire Inspection?

To schedule an inspection, call the Fire Department headquarters at 847-931-6175.

17. How Do I Obtain Fire Alarm or Sprinkler Permits?

All permits are issued through the Code Administration Department. They can be reached at the following link: http://cityofelgin.org/86/Building .

18. Does the Fire Department Provide Smoke Detectors?

To request a smoke detector, call Fire Department headquarters at 847-931-6175. You will need to fill out a required request form, which will be provided to you.

19. How Can I Get My Blood Pressure Taken?

You can stop by any City of Elgin Fire Station to have your blood pressure taken for free, no appointment needed. A list of fire stations and phone numbers can be found here: http://cityofelgin.org/137/Fire-Stations .

20. I Am Driving Down the Road and See a Fire Engine/Ambulance With Lights/Sirens, What Do I Do?

The Elgin Fire Department reminds all drivers to be aware of their surroundings at all times and requests your courtesy to responding fire department apparatus; if their lights and sirens are on they are responding to someone’s emergency – please treat the vehicles as if they are responding to one of your family members’ emergencies. RED LIGHTS GO RIGHT is the saying to remember. If an emergency vehicle is approaching from either the front or the rear, slow down and move to the right to allow them to get through. If you are stopped at an intersection and can safely move to the right, do so; if you are unable to move, stay put if the emergency vehicle can proceed around you.

21. How do I dispose of household hazardous waste, such as chemicals, paint, solvent, pesticides/insecticides, motor oil, etc?

Elgin residents have an easy way to dispose of household hazardous waste (HHW) AND to recycle electronics through the At Your Door service.

 

You can schedule for HHW and electronics to be picked up at your residence as part of your regular Waste Management service!

 

Find more information at cityofelgin.org/atyourdoor 

 

To schedule a pickup, contact Waste Management at 800-449-7587 Monday through Friday, 7 a.m. to 7 p.m.

22. How do I dispose of an old or expired fire extinguisher?

Residents of Kane County may drop off extinguishers at the Naperville Public Works: https://www.countyofkane.org/Recycling/Pages/hhw/napervilleDropoff.aspx

Fox Valley Fire & Safety located at 2730 Pinnacle Drive offers fire extinguisher disposal for a fee. They accept expired fire extinguishers from 6:30 am – 2:30 pm Monday-Friday at the customer service door (door #7). Phone #: 847-695-5990, Website: https://www.foxvalleyfire.com/ 

Other information about Household Hazardous Waste disposal: https://www.cityofelgin.org/atyourdoor

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Fire Candidate Questions

Show All Answers

1. How often is the test?

The City of Elgin tests every two years for the position of Firefighter.

2. How I do find out if Elgin is testing?

Sign up for job notifications on our jobs page.

3. What's the process from beginning to end?

Ensure that you meet the minimum requirements of the position.

Submit an application with all required documents with the City of Elgin.

After you have completed the application process you will take the written test for firefighter.
If you are one of the top 60 candidates that pass the written test you will then be scheduled for a criminal history check.

Once the criminal history check is complete an interview is set up with our Fire and Police Board.

Candidates passing the interview with the Fire and Police Board will be given the preference points that apply to them and ranked on an eligibility list.

Once a position becomes available the candidate who is next on the eligibility list must successfully complete a psychological exam, physical fitness exam and final in depth background check.

After successfully completing the psychological exam, physical fitness exam and in depth background check the candidate begins their career with the City of Elgin.

4. What kind of test does Elgin use?

To ensure that we continue to utilize the best tests out on the market we periodically will use different testing companies.   The City of Elgin currently uses I/O Solutions exam.  It is a written based test that measures key skills and abilities required to make a person a success on the job.

5. What does it cost to take the test?

The application fee to take the test is $20.00.  The application fee can be paid by phone by calling our 311 department at 847-931-6001 or can be paid in person at City Hall in our Finance Department.  The address for City Hall is 150 Dexter Court, Elgin, IL 60120.

6. Are there study materials?

While a study guide is not necessary, a study guide can be found at the test companies website www.iosolutions.com.

7. How do I get my CPAT test card?

CPAT cards can be obtained from NIPSTA (Northeastern Illinois Public Safety Training Academy), SUFD (Southwest United Fire District), The City of Naperville, MABAS 24 (Mutual Aid Box Alarm System Division 24) and CIFCA (Central Illinois Fire Chiefs Association).

Contact each vendor directly for more information on the CPAT testing they may offer:

NIPSTA - www.nipsta.org
SUFD - www.sufd.org
Naperville - www.naperville.il.us
MABAS 24 - www.mabas24.org
CIFCA - www.centralillinoisfirechiefs.com 

8. What kind of background check does Elgin perform?

The City of Elgin conducts a complete criminal history check at the national, state and local level; complete traffic history at the state and local level; review of employment history with prior employers and possibly current employer; verification of military status (if applicable); personal/phone interviews with personal references.

9. Do I need to have an EMT- Basic Certification and a EMT – Paramedic certification?

The City of Elgin only requires you to have an EMT – Basic certification at the time of the test. If you obtain your EMT – Paramedic certification you may be eligible for preference points on the eligibility list.

10. What preference points are there?

Awarding of preference points is done after the final stage of the process for original appointment for the following reasons; provided, however, that a maximum number of twenty (20) points will be awarded to any person during the appointment process.

*   Five (5) additional points will be given on the eligibility list to those candidates that have completed a minimum of two (2) years at the Elgin Fire Cadet Academy
*    Five (5) additional points will be given for a four (4) year degree from an accredited college/university
*    Three (3) additional points will be given for 60 credit hours or more of college credit from an accredited college/university
*    Three (3) additional points will be given on the eligibility list for being a resident within the geographic boundaries of the City of Elgin for a period of not less than one (1) year prior to the awarding of points.
 *  Five (5) additional points will be given on the eligibility list to those candidates who have 1 or more years of active duty military experience with an honorable discharge as provided in 65 ILCS 5/10-2.1-6.3(h)(1).
*   Up to five (5) additional points will be given on the eligibility list to those candidates who have served as a Firefighter II (Basic Operations Firefighter), Firefighter III (Advanced Technician Firefighter), or licensed paramedic for a municipality or fire protection district, based on the requirements set forth in 65 ILCS 5/10-2.1-6.3

11. How long is the list good for?

Our list expires every two years.

12. What's life like in the Fire Station?

The firefighters work a 24/48 schedule, or every third day. For example, a shift day that starts on Monday at 7 a.m. would end on Tuesday at 7 a.m., and the next duty day would begin on Thursday, then Sunday, and so forth.

Since firefighters spend 24 hours at a time at work, the fire stations are equipped with kitchens so that the personnel have a place to prepare and eat their meals. Because of the long work day, firefighters are allowed to sleep during their shift, but typically not before 9 p.m. in the evening.

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Forestry

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1. Can I plant my own tree on the tree bank?

To plant a tree yourself, please complete and return the Tree Planting Permit Application. There is no fee for this permit.  We advise you to evaluate your planting site and choose your preferred species. The location and species selection will be reviewed for approval by the City of Elgin Forestry Division. Once we receive the completed application, City staff will contact you to discuss the project and help you plant the right tree in the right place. If you have any questions or concerns, please contact 311 or 847-931-6001, or you may e-mail elgin311@cityofelgin.org. More information is available here.

Tree Planting Permit Application

2. What information do you have on the Emerald Ash Borer?

Please click on the link to learn more about the Emerald Ash Borer.

Emerald Ash Borer

3. Who is responsible for watering a newly planted tree?

All trees planted by the city will be fully mulched and watered at the time of installation. As the recipient of a new tree, you are encouraged to water and provide easy, basic care for the tree for several years after it is planted. If you can, water the tree weekly with about 10 to 15 gallons of water that is applied slowly with a hose or buckets. Watering can be skipped if more than 1 inch of rain falls during the week. (Follow this guideline for three years after the tree has been planted.)

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Graffiti

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1. How do I report graffiti?

You may report using the graffiti hotline 847-931-5599, or you may complete a Graffiti Removal Form using the link provided.
Graffiti information

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Hemmens Cultural Center

Show All Answers

1. Where is The Hemmens Cultural Center located?

The Hemmens Cultural Center is located on the corner of Symphony Way and North Grove Avenue at 45 Symphony Way, Elgin, IL 60120. For directions, please visit our website. 

www.hemmens.org

2. Is there a charge for parking?

No. There are two large street parking lots, and one parking deck within easy walking distance of The Hemmens. The Civic Center lot, located at the corner of Douglas and Highland Avenues is centered between The Hemmens and many local restaurants.

3. Does The Hemmens have valet parking?

The Hemmens does not offer Valet Parking. However, Valet Service is available for Elgin Symphony Orchestra events.

4. Does The Hemmens have handicap parking?

Yes. On the North side of The Hemmens there are three Handicap parking spots in the semicircular driveway. Additional handicap parking is located on Symphony Way for most events.

5. What are The Hemmens’ Box Office hours?

Tuesday - Thursday and select Mondays: 10:00am - 1:30pm and 2:30pm - 4:00pm
Friday - Sunday: closed
*The Box Office opens 60-90 minutes prior to any performance for which The Hemmens is selling tickets.

6. How can I purchase tickets?

You can purchase tickets to performances/events presented by The Hemmens in three convenient ways: Contact the Box Office via phone or fax: Phone: 847-931-5900 Fax: 847-931-6007 In person at: The Hemmens Box Office; located in the center of the lobby on the East side of the building. 

Visit The Hemmens Website

7. Are tickets available for purchase at the door the day/night of the performance?

It depends on the event. For the most part we do have some availability for purchasing at the door the day/night of the performance. It is best to call the Box Office beforehand to verify ticket availability.

8. Does The Hemmens have Box Office fees?

There is no fee for tickets purchased directly at the Box Office window. However, for all other purchases, the following fees apply:

Processing fee: per order for all purchases made over phone or internet (fee varies per performance).

Convenience fee: per ticket fee charged when ordering tickets online (fee varies per performance).

Exchange fee: $3.00 per ticket

Reissue/reprint fee: $3.00 per ticket

9. What credit cards does The Hemmens accept?

The Hemmens accepts Visa, MasterCard, and Discover credit cards.

10. If I order tickets online, how soon will I get my tickets?

All tickets ordered online are either mailed, or kept at will-call per your request. Tickets purchased within 2 weeks of the performance date will be held at will-call for pick-up.

11. Are Elgin Symphony Orchestra tickets sold by The Hemmens?

No. The ESO has their own Box Office. Call the ESO at 847-888-4000 or visit www.elginsymphony.org for tickets and information. www.elginsymphony.org

12. Where is Will-Call located?

Will-Call is located in the front of the lobby inside The Hemmens Cultural Center. It’s across from the revolving door, to your right of the Box Office.

13. When is Will-Call open?

Will-Call opens approximately 1¼ hours prior to Hemmens performances. Schedules for rental events will vary. The Box Office opens 2 hours prior to any performance for which The Hemmens is selling tickets. It’s best to call ahead.

Picking up tickets prior to that? Tickets are held at the Box Office until 1¼ hours prior to the performance.

14. How early should I arrive at The Hemmens to pick up my tickets?

Depending on the number of tickets being held at Will-Call, the lines can be quite long. If you are going to pick up your tickets at Will-Call, we recommend that you arrive at least 30 minutes prior to the performance and have your ID and the credit card used for purchase ready.

15. Can someone else pick up my tickets at Will-Call?

Yes, but the cardholder of the patron who ordered tickets must fax (847.931.6007) a letter to the Box Office with the following information:

Print first and last name of cardholder

I authorize __________________ (name of patron picking up ticket{s}) to pick-up my ticket(s) for ______________________ (name, date, & time of performance).

Cardholder must sign and date

16. Does The Hemmens have an elevator?

Yes, there is an elevator that provides access to the lower level restrooms, Exhibition Hall and Art Gallery. However, the elevator does not service the balcony.

17. Does the theatre have a center aisle?

The Main Floor has continental style seating which has no center aisle, although the individual rows are rather deep. The balcony has three sections with two aisles.

18. Do you have devices to assist the hearing impaired?

Yes. A limited number of Sennheiser Infrared Hearing Devices are available to borrow free of charge for use during all performances on a first come, first served basis. Please stop by the Box Office, and have your drivers’ license or state ID with you.

19. How do I purchase wheelchair accessible tickets?

Wheelchair accessible tickets are available only through The Hemmens Box Office at this time. Please call (847.931.5900) or visit the Box Office for assistance.

20. Do you offer booster seats?

The Hemmens does not offer booster seats.

21. What is the seating capacity of The Hemmens?

Up to 1,247 seats for the main stage. Seating capacity varies per event/performance. Just shy of 300 seats for the theatre in the round.

22. Are cameras and recording devices allowed?

The use of non-professional cameras and recording devices is determined on a per event/performance basis. Non-flash photography is not permitted unless noted the day/night of. Flash photography is not allowed.

23. Is there a bar?

There is bar service at all events in the Hemmens Performing Arts Season, (excluding PAYP and Family performances) and Elgin Symphony Orchestra events. For rental events, it is up to individual renters whether they would like to have bar service available.

24. When is last call?

This varies greatly from event to event. Typically the bar will close after intermission. Usually if there is no intermission, the bar will close 30 – 45 minutes after the beginning of the performance.

25. Are drinks purchased at The Hemmens allowed in the theatre?

Drinks purchased at The Hemmens are typically allowed in during Hemmens sponsored events, but not for rental events. The Elgin Symphony Orchestra does not allow beverages into the theatre. No outside food or beverage permitted.

26. Is there a restaurant or food available?

There is no food service at The Hemmens. However, there are several excellent restaurants within walking distance. Visit the Downtown Neighborhood Association of Elgin website for a directory.

www.downtownelgin.com

27. Where is the lost and found?

While at The Hemmens, please check with the Box Office. If you realize you have lost an item after leaving The Hemmens, please call the Box Office at 847.931.5900 during regular business hours.

28. Are there restaurants and hotel accommodations nearby?

There are many fantastic restaurants and hotels near The Hemmens. Visit the website of Chicagoland's Northern Fox River Valley for directories. www.northernfoxrivervalley.com

29. What else is there to do in Elgin?

There are many things to do in and around Elgin. Visit the website of Chicagoland's Northern Fox River Valley for more information. www.northernfoxrivervalley.com

30. Can I rent The Hemmens Cultural Center for my event?

Yes, The Hemmens is available for your next event! The Hemmens can be rented as a whole, or in sections. Inquiries about renting the Theatre, Stage, Lobby and/or Exhibition Hall can be made by calling 847.697.3616 or fill out our rental inquiry form.

Hemmens Rental Inquiry Form

31. What is the expense of renting The Hemmens?

The Hemmens’ rates are very competitive, particularly on a per seat basis. The rate structure is ala carte, so you only pay for the equipment you use.

32. What kind of services does The Hemmens offer its renters?

The Hemmens has a staff of professionals ready to assist you with your production. Basic lighting and sound design are included in the cost of theatre rental and for a very reasonable fee our Box Office staff can handle your ticketing needs as well as provide ushers for your event

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Historic Preservation

Show All Answers

1. When does the Heritage Commission meet?

View the Meeting Schedule (PDF).

2. When does the Design Review Subcommittee meet?

View the Meeting Schedule (PDF).

3. How do I know if I am located in a Historic District?

View the Elgin Historic District Map (PDF).

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Online Water Billing

Show All Answers

1. What are the advantages of using online bill pay?

Using our online bill pay system, also known as "Click2Gov," saves you time, money and postage by not having to write and mail a check. It’s a convenient, hassle-free payment option. All you have to do is complete the enrollment process online. 

You can also:

• View your bill and pay the amount due directly from your credit or debit card.
• View account information such as your account status, balance due, date of your last bill, and date and amount of your last payment.
• View account histories.
• Enroll in Auto-Pay
• Change your credit/debit card payment information at any time.
• Change your password.
• Change your mailing address for your account.
• Change the email address listed for your account.
• Change your email notification preferences.

2. Is there a charge for using online bill pay?

No, this service is currently free of charge. However, if you pay your bill with a bank debit card and your bank returns the transaction, your payment will be reversed by the City of Elgin. We will charge your account the standard $25.00 fee for each returned transaction.

3. Is paying my bill online safe?

The City of Elgin is committed to providing a secure Internet environment for your transactions. We have taken precautions to ensure your information is transmitted safely and securely. The level of security is achieved in part by:

• Protecting the privacy and the confidentiality of the communications between your browser and our servers.
• Verifying that only authorized persons are allowed to access the online system.
• Maintaining isolation of our computers from the Internet.
• Credit card information stored in the C2G electronic “billfold” is highly encrypted.
• Offering 128-bit encryption that protects your information as it is sent across the Internet.

We chose VeriSign SSL for secure e-commerce and confidential communications.

We strongly urge you to use a browser that supports a level of 128-bit encryption for your security. Versions 4.0 or greater of Netscape and Microsoft Internet Explorer will support this level of security. If you use a different browser, verify that it supports this level of encryption for your security and confidence.

4. Who can enroll in the online bill pay program (Click2Gov)?

Anyone who is an active water customer of The City of Elgin may enroll in the program. If you are paying a water account that has been shut off for non-payment, you must contact 311 (847-931-6001) to re-establish your service during our normal business hours, Monday through Friday from 7:00 a.m. to 5:00 p.m.

5. What are the requirements to enroll in the online bill pay program (Click2Gov)?

You must have a PC with an internet connection and an email account, because you will receive a verification email from the City of Elgin that contains the password for your account, which can be retained for your records. Although we do not recommend any specific browser, for security reasons we have tested C2G on the Microsoft Internet Explorer and Firefox browsers.
Have a copy of your bill handy, as you will need your account information during the initial enrollment process. Your account must be in “active” status to enroll.

6. How do I sign up for the online bill pay program (Click2Gov)?

Have a copy of your latest bill handy, as you will need the following information on the first page:

Customer Account ID - include the “-” (hyphen) in your full account ID

Last payment amount

Click here to access the online payment webpage

• If you do not have your latest water bill, please contact 311 by dialing 3-1-1 or calling 847-931-6001 to obtain your most recent bill information.
• To enroll, users must have a valid e-mail account and their most recent utility bill.
• Find your account number and last payment amount on your utility bill.
• Click here to Register and Sign On.
• Click on Create Password.
• Enter your account number and last payment amount. The account number must be entered exactly as shown on the utility bill with the dash and no spaces, such as 12345-6789.
• Click on Submit.
• Create a new password by entering the requested information. The password must have between 1 and 10 characters. Click on Submit.
• Next, click on Exit. You will receive an email from the registration process. Please open the email, and click on the link within that email to complete the registration process.
• After you have clicked on the link to complete the registration process, a screen will appear that states your account has been enabled. Your registration process is now complete. Click here to sign on the system.
• To access your account information, sign on using your account number and new password.

Once you have logged in you can pay, view comprehensive, current account information, billing history, and service and consumption summaries. 

7. How do I contact Customer Service with questions or problems with my online bill pay account?

To contact the City of Elgin 311 Department, simply dial 3-1-1 or call 847-931-6001, Monday through Friday between the hours of 7:00 a.m. and 5:00 p.m.

8. How do I verify the resolution settings on my monitor?

This will depend on your specific brand of monitor, but generally:
Go to your PC desktop and click on the right hand button on your mouse: A box will pop up - select “Properties”. (The “Display Properties” box will appear.) Look for and click on the “Settings” tab Look for the area that allows you to change the “pixel” settings. (Your settings should be at least 1024 by 768 pixels for best viewing of the online bill pay site). 

9. How do I verify the “cookies” settings on my PC?

Cookies are small files deposited on your computer that allow the City of Elgin to recognize you while you are on the online bill pay site. Most browsers provide an option to notify you as cookies are being written or to automatically accept cookies from a list of trusted domains you establish. 

To verify your settings, the process will vary depending on which browser you use, e.g.:

• In Microsoft Internet Explorer, it must allow a first party “cookie” from the Click2Gov site
• In Netscape Navigator, it must allow a “cookie” from the originating Click2Gov site
• Please consult your individual browser’s instructions to find out more about this setting.   

10. What should I do if I get “stuck” during the enrollment process and cannot continue?

If this happens, please contact 311 by dialing 3-1-1 or calling 847-931-6001 during our normal business hours, Monday through Friday from 7:00am to 5:00pm CST.

11. What are the payment options when using the online bill pay program (Click2Gov)?

You can pay by credit or debit card, if the card has the Visa, MasterCard or Discover logo. We do not accept other cards at this time.

12. How long will it take to deduct the money from my chosen payment option?

Payments are processed the same day. We transmit our batch requests once a day, and the clearing house processes all received transactions at midnight. When your payment is entered into the Click2Gov system, it will show as “pending” until the money is received. The transaction is then posted to your account the same day it is received by the City of Elgin.

13. Will there be a charge if my debit card transaction is returned?

Yes, we will reverse the transaction, and as with other returned items, i.e. bank drafts or checks, we will charge your account the standard fee, which is currently $25.

14. Can I pay a portion of my bill?

Click2Gov will accept partial payments. However, you must contact 311 if a payment plan is needed to pay the remaining balance.

If your water service has been shut off and you are paying a delinquent bill, you must contact 311 by dialing 3-1-1 or 847-931-6001 to re-establish your service. 

15. Can I set up my credit card or checking account information so the Bill can be paid each month without signing on to Click2Gov?

Click2Gov enables you to enroll in Auto Pay. From the “Account Information” screen, select “Auto Pay”. The next screen will prompt you to select “Enroll” from the menu. If you already have credit card information in your billfold you may select “Enroll”. Follow the instructions on the subsequent screens to complete the enrollment process. 

If you wish to have your payments automatically withdrawn from a checking account, select “Other ACH” and follow the instructions on the subsequent screens to complete the enrollment process. If you would like to charge your payment to a different credit card or you don’t have any credit card information in your billfold, select “Other CC” and follow the instructions to complete the enrollment process. Once enrolled, the payments will be charged as directed on the due date of your water bill.
E-Check: Please verify routing and account information when enrolling in Auto Pay to avoid additional charges.

16. Can I change the mailing address listed on my account online?

Yes, you can change your mailing address, phone number and email address by selecting “Edit Account” from the menu.

17. Will I continue to receive a paper copy of my bill?

Yes, you will continue to receive your bill in the mail. The City of Elgin offers an e-mail alert that lets you know when your latest water bill is available for viewing online as well as the bi-monthly statement paper bill. If you need more information on this process please contact 311 by dialing 3-1-1 or 847 931-6001.

18. What if I forget my password?

Go to the main Click2Gov screen and click on the blue “Forgot PASSWORD?” button. A New Screen will appear. You will be asked to enter your account number. Then click on the “Remind Me” button, and you will see the message, “Your PASSWORD has been sent to the email address listed for your account.” You will receive an email containing your password. When entering your PASSWORD, please remember it is case sensitive, i.e. if you chose a PASSWORD of “Password”, then entering “password” would not be accepted.

19. Can I view my bill online if I already pay with Automated Bill Payment?

Yes. Regardless of the payment method you choose, by enrolling in Click2Gov you will continue to receive a paper bill in the mail and still retain the ability to view your bill online.

20. How can I “save” my card information online so I don’t have to enter it every time I make a payment?

When you make a payment, on the “Account Information” screen when you enter your card information, look at the bottom of the screen just above the “Continue” button. You will see a small box with text next to it that says, “Save this card information in my billfold.” Click on the box, and the card information will be saved when you click on the “Continue” button. The next time you log in to your account:

• Click on the link at the left hand side of the screen that says, “Make Payments”.
• Click on the “Notification and Payment Options” link.
• In the “Billfold” section, click on the “Pay” button next to the credit/debit card you wish to use to make the payment.
• On the next screen, you will enter your payment amount and three-digit security code for the card.
• Follow the instructions on the following screens to complete the payment process.

21. What if my credit or debit card information changes?

 If you have saved your previous card information in your “electronic billfold”, you can update that information by:

• Signing in to your account.
• Clicking on the “Payments” link on the left side of your screen.
• Clicking the “Notification and Payment Options” link.
• In the “Billfold” section, click the Edit button next to the card you want to change, and revise your information.
• Click the “Continue” button.

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Parking in Elgin

Show All Answers

1. Where can I park in Elgin?

Downtown Parking Regulations adopted July 27, 2011. By working with downtown stakeholders the City of Elgin and Downtown Neighborhood Association have made downtown parking more accessible and easier to understand. Below is a summary of the regulations, enforced Monday – Friday, 8 a.m. – 5 p.m. 

On-Street Parking: The City encourages downtown visitors and patrons to use on-street parking options. Unless otherwise marked, all on street parking spaces are limited to 2 hours. For quicker in-and-out errands there are 30-minute “quick stop” parking spots located throughout Downtown: cityofelgin.org/quickstops 

Off-Street Parking: the City has made off-street parking more convenient for long-term parking needs. Downtown employees and residents are encouraged to use off-street parking. City-owned surface lots and decks are now free parking for up to 72 hours with the following exceptions: Level 1 of the Spring Street parking deck will remain two-hour parking to accommodate that area’s varied needs and high density. The Civic Center Parking Lot will include approximately forty-two 30-minute quick spots near city hall and the post office. For a map of city-owned parking lots and decks please see the city-owned parking lot map. Unless otherwise signed or noted above, city-owned parking lots and decks allow parking for up to 72 hours. Overnight Parking Residents and visitors are permitted to park on-street overnight. However, the city still encourages parking off-street overnight to assist with street maintenance activities. 

If you have questions about downtown parking, please call 311 or 847-931-6001. 

Parking info webpage

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Parks and Recreation

Show All Answers

1. Where can I get a Parks and Recreation Activity Guide?

Our Activity Guide can be found online at www.centreofelgin.org or by clicking this link.

2. How do I register for programs?

The easiest way to register is through our online registration site. To register online, click on the Register Online button on our Parks and Recreation Main page or on The Centre of Elgin Website. Here you can log in or create a new account. If you already have an account in our system but don’t know/remember your password, click on Forgot or Reset Password and enter your email address to receive a link to reset your password.

Register Online

3. If I have an Elgin address, why am I charged non-resident rates?

To receive resident rates, you must reside within the corporate boundaries of the City of Elgin, which means you pay taxes to the City of Elgin. Those who have an Elgin address but are outside of the city limits pay taxes to Elgin Township. Two determining factors of residency are: 1. Do you pay a city water bill? If yes, you live in the City of Elgin and are considered a resident. 2. Do you have a fire lane number in your address? If yes, you live in Elgin Township, and are considered a non-resident. Owning a business, or rental property, in which you do not reside, does not qualify for resident rates.

4. What are the hours of operation for the outdoor pools?

Due to ongoing negative impacts of the COVID-19 pandemic, service level reductions remain in place, including the closure of Lord's Park Family Aquatic Center for the 2022 outdoor pool season. Patrons are encouraged to utilize Wing Park Family Aquatic Center or Adventure Island at the Edward Schock Centre of Elgin.

The City of Elgin operates two outdoor aquatic centers which are typically open from the first Saturday after Memorial Day through the middle of August. 

Hours of Operation: Wing Park - 1030 Wing St; 847-289-2542 

• Sunday - Thursday:  Noon - 6:00pm 
• Friday - Saturday:  Noon - 7:30pm 

Pool closing policy: 

The Pools will be closed when one of the following conditions exist: 

1. Thunder or lightning is present. 
2. Air temperature falls below 68 degrees. 
3. Low attendance numbers. 
4. As deemed necessary by the aquatic management staff.

5. Can I rent the pool for a private party?

Due to ongoing negative impacts of the COVID-19 pandemic, service level reductions remain in place, including the closure of Lord's Park Family Aquatic Center for the 2021 outdoor pool season. Patrons are encouraged to utilize Wing Park Family Aquatic Center or Adventure Island at the Edward Schock Centre of Elgin.

Yes, Wing Park Family Aquatic Center is available for rental on a first come, first served basis. Private rentals are perfect for any occasion including birthday parties, group outings, and end of the school year parties. Available times vary depending on the day of your rental. Reservations and payments must be made at The Centre of Elgin at 100 Symphony Way during normal business hours. Reservations will need to be secured at least 72 hours in advance. For more information on availability and hours, contact The Centre of Elgin at 847-531-7030. 

6. Where can I find information on parks in Elgin?

The City of Elgin is proud to have 74 different parks, ranging in size from over 200 acres to less than a quarter acre. These parks include many amenities such as, athletic fields, picnic shelters, playgrounds, aquatic parks, skating parks, a band shell, basketball and tennis courts, a BMX track, a zoo, fishing areas, and natural areas. The city's park system also boasts a number of specialty parks including three quality golf courses, a sports complex, a nature center, an island in the Fox River, and nature preserves.

The major parks in Elgin are:
Lords Park, 325 Hiawatha Drive; Lords Park Pavilion, 100 Oakwood Blvd.
Trout Park, 580 Trout Park Blvd.
Wing Park, 1020 Wing Street

For more information on these or any other Elgin parks please visit the City of Elgin parks website or call 847-931-6123. Elgin Parks website

7. How do I rent a picnic shelter?

The Parks and Recreation Department has several picnic shelters available for rent. Two shelters are located at Wing Park, and Lords Park. There is one shelter at Trout Park. To check for available shelters call 847-531-7000.  To reserve a shelter stop in at The Centre of Elgin’s Main Courtesy Desk.

8. When are the parks open?

The closing time for all parks is sunset. The opening time for all parks is sunrise. With the exception of on duty city employees, no person shall be present in any park after sunset and prior to the following sunrise, unless participating in an activity authorized or scheduled by the city of Elgin, or for which written permission has been granted by the director of parks and recreation. The provisions of this subsection shall not apply to lighted tennis courts, lighted baseball fields or lighted golf course facilities in a park or to individuals traveling to or from such lighted facilities. The closing times for such lighted tennis courts, lighted baseball fields or lighted golf course facilities shall be as determined by the director of parks and recreation and shall be posted at such lighted facilities. With the exception of on duty city employees, no person shall be present at any such lighted facility after the posted closing time.

9. When is Hawthorne Hill Nature Center open?

Hawthorne Hill Nature Center, 28 Brookside Drive, is not currently open for drop-in visits due to CoVid-19 restrictions, but we are offering Discovery Room visit time slots through our online registration system. All members of your group must be registered for a time slot, which has a maximum of 10 people. Of course, you are free to walk the trails any time between dawn and dusk.

Register for Discovery Room Drop-ins

10. How do I get information about the Lords Park Pavilion and rental availability?

Call the Banquet office at 847-531-7047 or email banquets@cityofelgin.org..

Lords Park Pavilion webpage

11. How do I reserve the bridge area at Lords Park for pictures, etc.

Call the Parks & Recreation office at 847-931-6123.

12. How do I get information about renting the gazebo on Walton Island?

Call The Centre banquet offices at 847-531-7047.

13. How do I get information about reserving the bandshell at Wing Park?

Call the main courtesy desk at the Centre at 847-531-7000.

14. How do I sign my child up for Little League?

There are two Little League divisions that service the Elgin Area.

1. Elgin National Little League serves the residents and those attending schools North of Rt. 20; south of I-90; East of the Fox River, and West of Rt. 59. Register at Elgin National Little League website.

2. Elgin Classic Little League serves the residents and those attending schools on the west side of Elgin, Gilberts south of I-90 and parts of school Districts 300 and 301. Register at Elgin Classic Little League website.

15. Which number do I call for information regarding softball rainouts for the teams that play at the Elgin Sports Complex thru the Parks & Recreation department?

Call the softball hotline at 847-931-6145.

16. Who do I talk to regarding a tree that is on City property?

Dial 311 (847-931-6001) between the hours of 7:00 a.m.-5:00 p.m., Monday through Friday for general information and non-emergency city services like graffiti or a downed tree branch. Or send a request via email 24 hours a day, 7 days a week to elgin311@cityofelgin.org

17. Who do I contact regarding getting a sound permit?

The City does not give sound permits. The guidelines are that sound amplifying equipment shall only occur Sundays through Thursdays between the hours of 8:00am and 8:00pm and Fridays and Saturdays from 8:00am to 11:00 pm. Sound cannot be amplified more than 75 feet from the sound amplification device. For complete guidelines, call the Parks & Recreation office at 847-931-6770.

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Permits

Show All Answers

1. What type of permits do I need?

BUILDING PERMITS Building permits are reviewed and issued through the Department of Code Administration, a division of Community Development. For more information, please visit the Commercial and Residential Permits webpage or call the Community Development Department 847-931-5920. To apply for a permit please visit the Community Development Department at City Hall, 150 Dexter Ct. Elgin, IL 60120.

RESIDENTIAL PERMITS There are many residential permits including those for accessory structures (sheds, decks, garages etc.), home improvements, mechanical, plumbing and electrical projects. To determine if a permit is required for your project please visit the Commercial and Residential Permits webpage or call the Community Development Dept. 847-931-5920. To apply for a permit please visit the Community Development Department at City Hall, 150 Dexter Ct. Elgin, IL 60120.

ENGINEERING PERMITS Engineering permits are also required for any projects within the City’s public right-of-way or on City owned and maintained infrastructure. Examples include sidewalk, curb and gutter repairs, driveway approach and street cut projects. For more information about engineering permits please visit the Engineering Permit webpage or call the Engineering Dept. 847-931-5955. *NOTE: Community Development will issue permits.

SPECIAL EVENTS PERMITS To hold a special event, a special event permit must be obtained. For more information and to apply, please visit the Special Events page, email specialevents@cityofelgin.org or call the City of Elgin, Special Event Coordinator at 847-931-6770 and set up an appointment.

SOLICITOR OR HANDBILL PERMIT Vendors must apply for a permit to conduct "door-to-door" solicitations. For more information and to apply, go to Solicitor and Handbill Permit page or contact the City of Elgin Finance Department at 847-931-5635.

OVERWEIGHT/OVERSIZE VEHICLE PERMIT The Elgin Police Department requires all vehicles traveling on city streets have a permit and obey posted and standard restrictions regarding vehicle weight. Motor vehicles may not carry more than 80,000 pounds on any street within Elgin. They can carry even less on bridges or other areas where a lower weight limit is posted. The city enforces these regulations through portable weigh stations and other checkpoints that may require all commercial vehicles to stop and be tested. Failure to obey the posted weight limit or stop at a checkpoint may result in heavy fines and penalties. There are also restrictions on length and width of trucks able to access city roads. For more information about overweight vehicles, or to report a vehicle that you believe is operating illegally, contact the police department at 847-289-2663 or 847-289-2683 between 7:30 a.m. and 4:00 p.m., Monday through Friday. You may also email elgin311@cityofelgin.org. Need an overweight permit? Please visit the Oxcart Permit website to obtain a permit. All permits will be reviewed by the Elgin Police Department traffic unit Monday through Friday at 8:00 a.m. and again at 4:00 p.m. To view overweight/oversize vehicle letter, click here.

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Police

Show All Answers

1. Where can I find general information about the Elgin Police Department?

For information about services provided by the Elgin Police Department visit the City of Elgin Police Department, 151 Douglas Avenue, Elgin, IL 60120 or visit their website.

Police Administration call (847) 289-2500.

For non-emergencies call (847) 289-2700.

For emergencies dial 9-1-1.
Elgin Police Department Website

2. What happens with an abandoned vehicle?

Vehicles that are considered abandoned, including all vehicles in public sight that are inoperable for any reason, can be reported to the Elgin Police Department to be towed. When a car is reported, the Traffic Investigations Unit will make every effort to locate the owner and alert them that their vehicle has been tagged as an abandon vehicle and could be towed if not moved. Owners who are found to be at fault for an abandoned vehicle may lose their driving privileges or vehicle registration. For more information or to report an abandoned vehicle, visit the Elgin Police Department at 151 Douglas Ave, or call them at their non-emergency number 847-289-2700. Parking & Traffic Help

3. What is Elgin's bicycle registration policy?

All bicycles that are operated within Elgin are required by city ordinance to be registered with the Elgin Police Department. Registration is free. Registration helps police officers track your bicycle should it be lost, stolen or recovered. To view more information about bike registration, click on the link provided. Bicycle Registration

4. What do I do if I suspect there is a child abuse situation?

Child abuse is mistreatment that causes physical, mental, emotional, or sexual anguish to the child. Abuse can come in many forms that are not easy to detect on first observation, and it most often comes at the hands of a parent, guardian, other family member or other trusted family friend. The City of Elgin Police Department is here to help child abuse victims by providing protection service in conjunction with the Department of Children and Family Services and limited counseling services. If you or someone you know is the victim of child abuse, you can anonymously call the DCFS child abuse hotline at 1-800-252-2873. For more information about child abuse assistance, contact the Elgin Police Department located at 151 Douglas Ave. 24 hours a day - seven days a week. The phone number to call is 847- 289-2700. Social Services

5. What is the Citizen's Police Academy?

The Citizen’s Police Academy is a community program designed to enhance and promote citizen understanding and awareness of the Elgin Police Department and its role in the community. The 24 hour course includes an introduction to the police facility and equipment, the criminal justice system, crime scene investigations, police weapons training, the use of force continuum, traffic stops, drug and DUI enforcement, the surveillance team, investigation, and ride-alongs with a police officer. Citizens who have attended the program in the past say that participation in the program has given them a greater understanding and appreciation of the difficulty a police officer encounters in his daily tasks. This unique program does not induct citizens into the police force; rather, the objective of the course is to provide citizens with a general knowledge of the Elgin Police function. Participants must be at least 18 years old and cannot have a criminal history. Citizens meeting this criteria can register to participate in the program which is held twice annually during the spring and fall. For more information, or to register for the Citizen’s Police Academy, contact the Elgin Police Department Community Relations Division at 151 Douglas Avenue, between 8:00 am and 5:00 pm Monday through Friday, or call them at 847-289-2530. Citizen's Police Academy

6. What Community Relations/Crime Prevention programs are there?

The Elgin Police Departments Community Relation/Crime Prevention Division is available to the general public to provide assistance with past, on-going and future concerning within the Greater Elgin Community. The division offers program on personal safety, scams, burglary prevention, home security checks, child safety and fingerprinting, C.E.R.T. (Community Emergency Response Team Training), police Explorers and many other programs. For more information on programs available feel free to give us a call at 847-289-2530.

Get involved!

7. What is the Crime-Free Housing Unit?

The officers in the Crime-Free Housing Unit strive to serve the rental housing community by reducing crime and improving the quality of life. Through a variety of innovative programs, combining both a proactive and reactive approach that focuses on communication, education, and investigation, the unit addresses the needs of the community. This can only be achieved by partnering with the entire rental housing community; the property owners, managers, tenants and neighbors of rental properties. Through this partnership, these goals can successfully be achieved. To learn more about this program please call 847-289-2514. Crime-Free Housing Unit

8. How can Crime Prevention help a business?

Crime Prevention assistance for businesses and residences is available in the city of Elgin. The services are provided through the police department's Crime Prevention/Community Relations Division. Brochures that offer several crime prevention tips, ranging from burglary prevention to Neighborhood Watch to identity theft are available at no charge. An Elgin Police Officer/Specialist can conduct a security survey of your business or home to assist in making your location less of a desirable target to the criminal element. The Crime Prevention Officers/Specialist are also available to make various presentations to groups at no charge. To receive the brochures, coordinate a presentation by an Elgin Police Officer or Crime Prevention Specialist speaker, or to schedule a security survey, call the Community Relations/Crime Prevention Division at 847-289-2530. Crime Prevention

9. What does Elgin do about curfew violations?

To insure the safety of Elgin citizens, especially minors, the Elgin Police Department enforces curfew regulations for children under the age of 17. These regulations make it unlawful for children to loiter, idle, or play unsupervised in parks, playgrounds, vacant lots, or other public places and buildings between the hours of 11:00 p.m. and 6:00 a.m. Sunday through Thursday and 12:01 a.m. and 6:00 a.m. on Friday and Saturday. Additionally, it is unlawful for children to loiter, idle, or play unsupervised on public highways, throughways, or other right-of-ways, whether on foot or by vehicle, at any time. This law does not apply to a minor accompanied by his or her parent, guardian, or other adult responsible for child care and custody, or in situations where the minor is upon an emergency errand or legitimate business directed by the parent, guardian or adult supervisor. Violation of this ordinance will result in a written "Notice to Appear" to the parents and subsequent violations will result in enforcement of the ordinance, including fines for the child’s parents if they knowingly permit the minor to violate this regulation. For more information about the curfew regulation, or to report a suspected violation of the law, contact the Juvenile Investigative Unit at 847-289-2627. Juvenile Division

10. How can I get information about domestic violence?

The Elgin Police Department treats domestic violence with the same consideration as violence in other enforcement contexts. Officers combine the use of appropriate community services with enforcement of the law. Patrol officers are trained to handle problems and conflicts between family members or acquaintances. There are two Domestic Violence Case Managers available to assist victims. They are responsible for contacting all clients of domestic violence for assistance with referral information, short term counseling, informational needs and education regarding domestic violence. The Elgin police departments domestic violence case managers can be reached Monday through Friday at (847) 289-2644. At any time, the police department can be reached at (847) 289- 2700. The department works in cooperation with the Community Crisis Center, the local domestic violence shelter. The Crisis Center can be reached 24 hours a day at (847) 697-2380. Social Services

11. What is the city's door-to-door solicitor policy?

Elgin's ordinance prohibits what is commonly known as "door-to-door" solicitations without a permit provided by city staff. Vendors without a permit are prohibited from soliciting invitations or from going upon premises without an invitation for the purpose of soliciting orders. The ordinance does not apply to non-commercial activities. Non-commercial activities mean activities which are political, religious or charitable in nature. The ordinance applies to streets and public buildings, as well as private residences and is enforced on a complaint-basis. Should a person or business be door to door soliciting without a permit, they are subject to fines and/or arrest. If a violation is deemed to have occurred, a summons may be issued to the violating person and/or business. A police officer does not need to be present at the time the alleged violation occurs; however, a complainant's testimony will be required if the matter is prosecuted in Elgin City Court. If a solicitor appears fraudulent or harassing, contact the Elgin Police Department to report the complaint either in person or by calling 847-289-2700.
Download an application for a solicitor or handbill permit
Ordinance Information

12. How do I file a drug or gang activity complaint?

If the situation is an emergency call 9-1-1 immediately. If the situation is not urgent but more informational in nature, you may contact the drug unit at 847-289-2972, the gang unit at 847-289-2646, or you may file your complaint online using this link: File a drug or gang complaint

13. Does Elgin charge for false alarm responses?

Elgin police officers are frequently dispatched to false burglar alarm activations. Too many false burglar alarm calls create problems for the department and the alarm user. False burglar alarms interfere with a police officer’s ability to respond to an actual emergency. These types of calls are costly to the city and the alarm user. Your burglar alarm system will appear unreliable if you have too many false burglar alarms. To decrease the number of false burglar alarm activations, the city of Elgin created a False Alarm Reduction Program, which is governed by city ordinance. Alarm users will incur fines for too many false burglar alarms, which are billed by the Elgin Police Department. Each year, every alarm user is allowed four (4) free false burglar alarms. A fine in the amount of one hundred ($100.00) dollars will be imposed on false alarms 5-8. The 9-10th false alarm incurs a fine of two hundred ($200.00) dollars. More than 10 false alarm activations in a calendar year incur a fine in the amount of three hundred ($300.00) dollars. If you do not believe you had a chargeable false burglar alarm, you may contact the Alarm Administrator at (847) 289-2749 or you may send your written correspondence to the Elgin Police Department, Attention Alarm Administrator, 151 Douglas Avenue, Elgin, Illinois 60120. False Alarm Program Information

14. What are some home safety tips?

Burglary is a serious crime to which we are all vulnerable. It is however one of the most preventable of crimes. A few simple precautions will greatly reduce the possibility that you will become a victim of this crime. Follow these guidelines to help prevent crime in your home: Make your home look occupied at all times. Leave interior lights on when you go out for the night and utilize exterior lighting or motion sensitive outdoor lighting. Lock your outside doors and windows before you leave the house or go to bed. Do not allow daily deliveries, such as mail and newspaper, to accumulate. If you are gone, have a neighbor pick up these items for you and arrange to have your lawn cut in the summer and walks cleared in the winter. You should maintain a detailed description and the serial numbers of all appliances, tools, radios, televisions, firearms, and other valuables you own. The police department’s website has a link to LeadsOnline, where this information can be stored in a secure environment for future use. Whenever possible, inscribe or label your valuables with your driver’s license number. The Elgin Police Department offers programs that provide crime prevention techniques you may implement to help protect you and your home. Police officers can also conduct a security survey of your home to make sure it is safe. For more information about home safety programs, contact the Elgin Police Department Crime Prevention Unit at 847-289-2530.

Community Relations / Crime Prevention

15. What can I do about illegally parked vehicles?

Owners of vehicles that are considered to be parked illegally, anywhere public or private, in the city of Elgin are subject to fines and penalties. Vehicles parked in fire lanes, intersections, unauthorized parking spots, over sidewalks or other illegal locations will be ticketed. If the vehicle is not moved, or is considered hazardous, it may be towed at the owners expense. For more information, or to report an illegally parked vehicle, contact the Elgin Police Department's non-emergency phone number 847-289-2700. Parking & Traffic Help

16. How do I report a missing person?

If you suspect that someone you know is either missing or has run away, you can file a missing persons report with the Elgin Police Department anytime following the person's disappearance. When you make your report, the police officer or dispatcher will ask for your name, address, and phone number for informational purposes; however, you may choose to remain anonymous. Any information you provide will be kept strictly confidential. An officer will gather pertinent facts about the missing person, such as where and when they were last seen and who they were with. It is always helpful if you can provide a physical description, facial features, the clothing they were last seen wearing before they disappeared, and the ages of the people involved. If a vehicle is involved, a description will be very helpful, including the color, make, model, year, and license plate. Any detail you can remember will greatly assist the police in locating the person or apprehending anyone connected with the disappearance. After you file your report, be as patient as possible while the department investigates the case. Be assured that officers will make every effort to quickly and comprehensively follow up on each situation. For more information, or to file a missing persons report, contact the Elgin Police Department located at 151 Douglas Avenue, Elgin, IL 60120 or call 847-289-2700

17. What happens if I receive a moving violation?

The police department issues tickets for moving violations within the city of Elgin. Tickets will indicate the amount of the fine and are payable within ten days of the court date. Most moving violations are payable without a court appearance and you may choose to pay the fine prior to your hearing date. Note that payment of the fine is an admittance of guilt in the offense and cannot be appealed. Fines are payable to the Clerk of Kane County, located at 540 S. Randall Road, St Charles, Il. 60174, between 8:00 a.m. and 5:00 p.m., Monday through Friday, or by mail to the address printed on the summons. If the charge on your summons is not pre-payable or if you wish to contest the charge, you must appear in court for an arraignment at the time and place specified on the summons. Failure to appear in court will result in issuance of a bench warrant for your arrest. For more information about moving violations in the City of Elgin, contact the City of Elgin Traffic Investigations main offices, located at 151 Douglas Ave in Elgin between 7:00 a.m. and 3:00 p.m., Monday through Friday, or call them at 847-289-2660.

18. What is the Neighborhood Watch program?

One of the best ways to prevent crime in residential neighborhoods is to organize a Neighborhood Watch Program. Several neighborhoods in Elgin have organized Neighborhood Watch groups. These neighborhoods continuously enjoy the safety and protection that comes with the program. Neighborhood Watch groups are not difficult to organize. You can pick up information packets from the department’s Community Relations/Crime Prevention Division during regular business hours. Share this information with your neighbors. Once you have a commitment from a manageable number of homes, contact the Community Relations Division to schedule a start-up meeting. The officer will attend and provide instructions and guidance on how to make your group effective. Neighborhood Watch participants’ duties include exchanging information with each other, reporting criminal or suspicious activity to the police and participating in passive neighborhood patrol. We emphasize that Neighborhood Watch participants should never attempt to arrest an offender, but should call the police department. To learn more about Neighborhood Watch call 847-289-2530.

Neighborhood Watch Information

19. What happens with reported noise violations?

The city of Elgin has adopted a noise ordinance that prohibits excessive and annoying sounds. The ordinance varies to include loud music from a motor vehicle, unnecessary noise from a vehicle, amplified noise, power equipment sounds and dogs barking. To receive a brochure that summarizes the ordinance, contact the EPD Community Relations/Crime Prevention Division at 847-289-2530. If you would like to view the ordinance in its entirety, visit www.cityofelgin.org, City Clerk and click into Ordinances. Events or actions may be prohibited if they cause a noise disturbance. Violations are enforced by the department and can result in court appearances and fines. To report a suspected violation, call 847-289-2700. Ordinance Information

20. How do I obtain a police record or report?

The Records Division maintains all records and official reports created and by law makes those reports accessible to the public. Criminal reports, traffic accident reports, missing person reports, police records and warrants can all be acquired by stopping by in person at the Elgin Police Department. To obtain copies of reports involving criminal acts we require a "Freedom of Information Act" (FOIA) form to be completed. Please be advised that it takes seven (7) working days for the FOIA to be fulfilled. You must present a picture ID, such as a valid driver’s license, military ID, or passport and complete a request for information form. For traffic accident report, there is a nominal processing fee of $5.00 for each request. For more information on how you may call 847-289-2575 or visit the police department’s webpage.

Obtaining Reports

21. Does the city monitor overweight vehicles?

The Elgin Police Department requires all vehicles traveling on city streets have a permit and obey posted and standard restrictions regarding vehicle weight. Motor vehicles may not carry more than 80,000 pounds on any street within Elgin. They can carry even less on bridges or other areas where a lower weight limit is posted. The city enforces these regulations through portable weigh stations and other checkpoints that may require all commercial vehicles to stop and be tested. Failure to obey the posted weight limit or stop at a checkpoint may result in heavy fines and penalties. There are also restrictions on length and width of trucks able to access city roads. For more information about overweight vehicles, or to report a vehicle that you believe is operating illegally, contact the police department at 847-289-2661 between 7:30 A.M and 4:00 P.M., Monday through Friday. You may also email elgin311@cityofelgin.org. Need an overweight permit? Please visit the Oxcart Permit website to obtain a permit. All permits will be reviewed by the Elgin Police Department traffic unit.

22. What information is available about parking violations?

The police department issues parking citations within the city of Elgin. Tickets will be marked with the amount of the fine and are payable within 21 days of violation. Parking citations are payable without a court appearance; however, payment of the fine is an admittance of guilt to the offense. The fine schedule is as follows, all violations are $20 fines, except for snow routes, which have a fine of $50. Handicapped Violations have a $100 fine. Payments can be made in the following ways: online via the city's website, dropped off in the ticket box in front of City Hall, mailed to the address on the citation, or paid in person at the cashier desk at City Hall, located at 150 Dexter Ct, Elgin, Monday thru Friday 8:00 a.m. to 5:00 p.m. Any questions can directed to the Finance Department at 847-931-5916. Parking & Traffic Help

23. What personal safety tips do you offer?

Self protection means knowing how to avoid being the victim of an attack or robbery by keeping alert for the unexpected and not taking unnecessary chances. It also includes knowing what to do if you are a victim and acting with common sense and cooperating with authorities. The Elgin Police Department has programs in place to help protect yourself from crime. Programs include precautions to take at home, precautions to take while walking or driving a car, sexual assault and robbery prevention, and various other topics of concern. Programs are intended to help you evaluate a crime risk and provide you with skills and information to help reduce the possibility of crime occurring and what to do if you do become a victim. For more information about personal safety programs contact the Crime Prevention Division at (847) 289-2530. Community Relations / Crime Prevention

24. What are police chaplains for?

The police chaplains program was established to provide citizens and police employees with an on-call chaplain who is available 24 hours a day for counseling, consultation, crisis intervention, and other related services. This volunteer program consists of twelve chaplains of varying denominations who serve indefinite terms. Examples of the chaplain's duties include assisting department members and their families, notifying relatives of a citizen's death, assisting with catastrophic events, and giving invocations at various official ceremonies. The program is coordinated by a primary chaplain who is selected by the chief of police. His or her duties include the recruitment and orientation of other chaplains and the scheduling of meetings and training for the other chaplains. For more information, or to express interest in becoming a police chaplain, contact 847-289-2578.

25. What information should be provided in a police emergency?

In the event you need the emergency services of the Elgin police or fire department and you live within the city of Elgin, call 911. If you live outside of the city limits, call 847-289-2700. When you dial 911 for emergency assistance, the dispatcher will answer the phone and ask you questions about the emergency. They are: your name, the address of the emergency, the telephone number you are calling from, a brief description of the emergency such as "an intruder is in my house," or "there is an accident at the intersection of ADDRESS and ADDRESS." Emergency dispatchers agree that remaining calm is the most important thing you can do to help them help you. The telecommunicator will, many times, continue to question you after the appropriate police, fire, EMS units are dispatched. In emergency medical situations, the telecommunicators are trained to provide you with emergency medical information which may be used prior to paramedics arrivial. The questioning does not slow down the emergency response. The telecommunicators ask these questions to help them accurately evaluate your specific situation, ensuring the correct type of equipment and number of personnel are assigned. Any information which may affect officers or firefighter safety is also broadcasted to the responding units. For additional information about Emergency Communications, please stop by the Elgin Police Department located at 151 Douglas Ave, Elgin, between the hours of 8:00 a.m.-4:00 p.m., Monday -Friday or you may call 847-289-2770.

Communications Division

26. How may I schedule a police department tour?

The police department is located in the heart of Downtown Elgin. Groups of citizens, students, scouts of all sorts and other organizations can request a tour of the facility. Tour groups learn about the responsibilities of the station, its personnel and the assigned equipment through this walk-through exhibition. The tour can include observations of the Emergency Communications Division, the Holding Facility, and an interactive viewing of a police squad car. Tours are limited to no more than 40 people and the tour information can be tailored to your group's needs and/or ages. Contact Community Relations at 847-289-2530 to schedule your tour. Schedule a Tour

27. How can I schedule a ride-along?

The Elgin Police Department offers a ride along program in which citizens may ride with a uniformed police officer during regular duty shifts. This program is a great way for citizens to witness firsthand how their law enforcement officials help to keep the community safe. Citizens may ride along twice each year. They may ride for up to four hours each time between 10:00 a.m. and 11:00 p.m. You may fill out a ride along application at the Elgin Police Department Crime Prevention Division, Monday through Friday, between 8:00 a.m. and 4:00 p.m. Please bring a photo ID with you. For more information about this, or other crime prevention programs, please call (847) 289-2530 or visit the police website for more information. Schedule a Ride-Along

28. Do I need my vehicle's title and registration?

Whether you have just purchased a vehicle or have just moved to Elgin from outside of the state or area, you are required by law to have your vehicle titled to you and registered in the state of Illinois and in the city of Elgin. To complete the state title and registration process, you must go to the nearest branch of the Secretary of State immediately after purchasing your vehicle or within 30 days of moving to this state, or 10 days of moving into this area, to fill out the appropriate paperwork and order your Illinois license plates. Costs for these services vary and can be described in full at the Secretary of State offices. The nearest Secretary of State office is located at 595 South State Street in Elgin and their phone number is 847-697-2100.

29. Does the department offer vacation house watch services?

The police department offers the a Vacation House Watch Program to Elgin residences. Elgin residents may contact the Community Relations Division prior to a vacation or business trip and request that a patrol car make periodic checks of their home while they are away. Simply give the department your name, address and vacation dates. Be sure to mention what lights you will leave on in the house, what lights you will have set on timers, who to contact in the event something happens while you’re away and what security devices you have to protect your home. Officers, when possible, will make periodic checks of your home. For more information, contact the Community Relation Division of the Elgin Police Department at 847-289-2530.

Community Relations / Crime Prevention

30. Do you offer victim services?

The police department provides victim services designed to protect victims of crime or abuse who have just cause to feel threatened or in danger in their homes. These services are available from the time that the crime has been committed through the court proceedings regarding the case. While these services are available for anyone who has been the victim of a crime, they are targeted toward women, children, and other victims who are more likely to be in danger by reporting a crime or testifying against a defendant. Victim services include a women's safehouse where women can stay without fear for personal safety, most often after cases of domestic violence and abuse. Witness assistance programs are also available to victims, allowing them to be safe from harm before and after court testimonies, and even providing identification changes when necessary. Other available services include free counseling and medical services, police supervision, assistance gaining restraining orders, and information regarding the availability of restitution for crimes committed. If your home is unsafe due to domestic violence or you are the victim or witness of a crime, contact 9-1-1 if it is an emergency, and 847-289-2686 to learn more about victim services. Social Services

31. Does Elgin have a women's safehouse?

The Elgin Community Crisis Center operates near the downtown area, a women's safehouse designed to assist battered victims who need temporary housing due to an unsafe home situation, the threat of domestic violence, physical protection, or women and children who are homeless for a variety of reasons. The Crisis Center is run by staff and volunteers who are trained to help women heal the psychological and physical scars of abuse or violence. Counseling services are available. For more information, or to arrange a stay at the Crisis Center, please call 847-697-2380. The Center is open 24 hours a day and 7 days a week. Social Services

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Police Candidate Questions

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1. How often is the test?

The City of Elgin typically tests every eighteen (18) to twenty-four (24) months for the position of Police Officer, depending how fast the list is exhausted.

2. How I do find out that Elgin is testing?

To be notified of upcoming test you can sign up for job notifications on our jobs page: www.cityofelgin.org/jobs

3. What's the process from beginning to end?

First, ensure that you meet the minimum requirements of the position. Submit an application with the City of Elgin. Submit all required documents with the application. After you have completed the application process you will take the written test for Police Officer. If you are one of the top 100 candidates that pass the written test you will then be scheduled for an in depth background investigation. Once the in depth background investigation is complete an interview is set up with our Fire and Police Board. Candidates passing the interview with the Fire and Police Board will be given any preference points that apply to them and will be ranked on an eligibility list. Once a position becomes available the candidate who is next on the eligibility list must successfully complete a psychological exam and physical fitness exam. After successfully completing the psychological exam and physical fitness exam, the candidate begins their career with the City of Elgin.

4. What kind of test does Elgin use?

The City of Elgin currently uses the National Testing Network exam. The standard tests are video based tests and written tests administered at a computer workstation or in a group setting, depending on where the test is taken. The National Testing Network website can be found by clicking here.

5. What does it cost to take the test?

The cost depends on where the test is taken - free if you take the test at a location administered by the city, and $40 if you take it through National Testing Network.

6. Are there study materials?

While a study guide is not necessary, the National Testing Network does offer practice tests at a cost of $24.99. Practice tests are on the National Testing Network website.

7. How do I get my POWER test card?

The City of Elgin does not accept the POWER Test card, but administers the POWER Test at the time of the written test.  This process does not give the candidate a POWER Test card, but allows the candidate to use the result of the test in lieu of presenting a POWER Test card. The specific dates and times for this option are limited and times for this option can be found on the posting.

8. What kind of background check does Elgin do?

The City conducts an in depth background investigation which includes a complete criminal history check at the national, state and local level; complete traffic history at the state and local level; review of employment history with prior employers and possibly current employer; verification of military status (if applicable); personal/phone interviews with personal references.

9. Are there any preference points?

Awarding of preference points is done after the final stage of the process for original appointment.  The maximum number of fourteen (14) points for persons receiving veteran's preference points and a maximum of twelve (12) points for persons not claim veteran's preference may be awarded to any person during the appointment process. Check the job posting for the points associated with each preference area.

10. How long is the list good for?

Our list expires after two years.

11. Does the City of Elgin allow lateral transfers from other departments?

The City of Elgin does not permit lateral transfers from other police departments at this time.

12. What if I’ve been a police officer and I’m over 35?

Police officers and individuals with prior military experience over the age of 35 may test for a position with the city. Check the posting for more details.

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Railroad Crossings

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1. Do railroad crossing quiet zones exist?

Last year, the city examined the possibility of initiating the process necessary to create railroad crossing quiet zones for the Northeast Illinois Regional Commuter Rail Corporation (NIRC) and Union Pacific Railroad Company (UP) corridors in the city. The city’s consultants determined that the cost for creating a quiet zone at each of the three downtown NIRC crossings is approximately $400,000 per crossing with maintenance costs of $10,000 annually thereafter. An engineering study in the amount of approximately $20,000 is also required as a precursor to any design and construction of what is referred to as “four quadrant gate systems.” Similar warning devices may need to constructed for to the UP railroad crossings that would be included within a quiet zone.

Given the $1 million plus cost for implementing the statutorily-mandated railroad crossing improvements necessary to create a quiet zone, the city continues to pursue funding sources to assist in the establishment of quiet zones.

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Refuse and Recycling

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1. What time do I put my refuse and recycling out?

Refuse and recycling materials must be placed out for collection by 6:00 a.m. the day of your scheduled collection, but not before 5:00 p.m. the day before your pickup. All containers and any materials that were not collected must be removed from the curb by midnight after your scheduled collection.

2. What happens if my pickup falls on a holiday?

Collections normally falling on the holidays listed will be rescheduled the first working day following the holiday or on Saturday: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.

3. How do I get a new or additional toter?

Please contact Waste Management at 800-796-9696 or visit their website.
Waste Management

4. When will bundles of branches be collected again?

Branch bundles are collected weekly April 1 – November 30 on your scheduled pick-up day. Stickers are not required for bundled brush. All brush must be tied into bundles with biodegradable twine or string in piles not exceeding five feet in length, two feet in diameter and 45 pounds. Branches thicker than 2 inches in diameter will not be collected.
Yard Waste

5. Where can I purchase purple stickers?

Purple stickers are required to dispose of refuse in excess of the 64 gallon toter and bulky items. Also for yard waste from May 1st thru Sept. 30th. The cost of each sticker is $3.05. To view a list of sticker vendors, click on the link provided.

Sticker information

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Request for Records

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1. How do I make a request for records (FOIA)?

Please visit the request for records webpage. Request for Records webpage

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Sewers

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1. How do I report a sewer backup?

Homeowners are responsible for the sewer line from the house out to the sewer main in the street. Public Works crews can inspect the main sewer line - please call 847-697-3160.

2. What information is available pertaining to a reimbursement program?

For information on the city's Sewer Lateral Reimbursement Program, please call 847-931-6157 before work is started.

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Sidewalks

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1. How do I report a sidewalk problem causing tripping?

Please call 311. Private sidewalks are the property owner's responsibility.

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Snow

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1. Can I park in the street if it snows?

Designated snow routes are marked with No Parking - Snow Route signs.

2. What do I do if my mailbox is damaged by a snow plow?

Please call Public Works at 847-697-3160 to report mailbox damage.

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Strategic Plan

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1. Why do we have a Strategic Plan?

Strategic Plans are integral components of organizations wishing to align their policy decisions and operations to achieve a common vision. The City of Elgin created a new version of a strategic plan, a refined strategic plan called the "Strategic Principles and Priorities", which will serve as a guide for the City and community as they continue work toward realizing Elgin's potential as "The City in the Suburbs." The Elgin City Council formally adopted the 2018-2022 Strategic Principles and Priorities on December 20, 2017. 

2. What is a core value?

The City of Elgin's core values influence and guide decisions made by City staff in providing excellent public services. While each of the core values can be distinctly defined, they work together to provide a unified set of principles that serve as an undercurrent in all operations, policy, and programs. 

Our four core values are:

Collaboration

Innovation

Diversity and Inclusion

Stewardship 

3. What are the defined goals?

The three defined goals under the 2018-2022 Strategic Principles and Priorities are:

City of Choice

Elgin will be known as a top city for people to live, create opportunities, grow their families and businesses and enjoy visiting year-round.

Safe and Healthy Community

Elgin will provide a clean, healthy community where people are safe and enjoy access to amenities that support a high quality of life. 

High Performing, Financially Stable Government

Elgin will deliver high quality City services with the greatest value for its residents and businesses. 

4. What is an objective?

Objectives are the specific outcomes that we would like to achieve, related to each defined goal. 

5. How were the 2018-2022 Strategic Principles and Priorities created?

The development of the 2018-2022 Strategic Principles and Priorities considers the strengths of "The Road Map to the Future," Elgin's previous strategic plan, as well as key ideas from other City planning documents such as budget, financial, and comprehensive plans.  Significant input from City Council, City staff, and community members helped shape this document. The Strategic Plan Advisory Commission also played a key role in the development of this document. They led a series of Community Input Sessions in August 2017 to discuss Elgin's strengths, challenges and vision for the future. A community survey was also conducted in 2017 and the results were also used to create a new, refined strategic plan. 

6. When will the Strategic Principles and Priorities be implemented?

City Council adopted the Strategic Principles and Priorities on December 20, 2017. The Strategic Principles and Priorities have already become part of the organization and will continue to be implemented. The City is determined to make significant, measurable improvements in each priority area, and share those points of pride with the community to help champion Elgin's story.

7. Where do I find up to date information?

Visit www.cityofelgin.org/strategicplan for up to date information. 

8. I think something is missing from the Strategic Plan. How do I let you know?

You can contact the city through a variety of means

By phone: 847-931-6100 

Email: strategicplan@cityofelgin.org 

Facebook: www.facebook.com/cityofelgin 

Twitter: @ElginIL 

City Council Meetings: 2nd and 4th Wednesdays of each month, City Hall, 7:00 p.m.

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Street Lights

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1. How do I report a street light outage?

If the burned out light is on a metal pole, please dial 311 (or 847-931-6001 if outside Elgin). If it is on a wooden pole, please call ComEd at 800-334-7661. You may also file ComEd requests online

here.

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Tourism and Attractions

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1. Where can I find information about Elgin's tourism and attractions?

For information about Downtown Elgin, please visit the Downtown Neighborhood Association’s (DNA) website  or call them at 847-488-1456.
For information about attractions, cultural amenities and much more in Elgin, please visit the Elgin Area Convention and Visitor’s Bureau website  or call them at 847-695-7540 (or toll free at 800-217-5362).

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Trash and Recycling

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1. Where can I find information about recycling guidelines?

For information regarding acceptable items that can be placed in your blue recycling container please visit the City of Elgin Recycling webpage, or call 311 847-931-6001. The City’s At Your Door Service allows you to recycle electronics and household hazardous waste by scheduling a pickup. Click here to learn more about the At Your Door special collection service.

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Water

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1. What should I do if my water is discolored?

Please contact the Elgin 311 Contact Center at 3-1-1 (or 847-931-6001 if outside Elgin).

2. I have low pressure. Who do I call?

If the pressure is low all over the house, you can call the Water Dept. Meter Division at 847-931-6162 and they can investigate. If the pressure is low at only a few sinks, you can do some investigating. Remove the aerator from the faucet and inspect for debris that may be obstructing water flow. The debris may be sediment from your plumbing or it may be pieces of your hot water heater’s dip tube (a plastic rod from the inside of your hot water heater that has been proven defective in certain models. All hot water heaters manufactured between 1993 and 1997 could have faulty dip tubes.) Dip tube debris will be white, gray or light-green tinted granular or eggshell-like particles. Place some of the debris in a small glass of water. If it floats, it’s probably dip tube pieces. This is a hot water heater manufacturing problem and will need to be addressed by a plumber. If you have questions about this, call the water quality laboratory at 847-931-6158.

3. Do I need a water softener if I am on City water?

Although adding a water softener is an individual homeowner’s choice, we at the Elgin Water Department feel it is unnecessary. Elgin water has already been softened between a soft to moderately hard level (according to industry standards). Water that is too soft makes it difficult to remove soap from your hands or detergent from your laundry. Water that is softened beyond our treatment process can be aggressive to your plumbing and may cause your plumbing to rust. Hard water can lead to excessive scaling of pipes and water fixtures.

4. My automatic dishwasher operator’s manual says that the amount of detergent I need to use depends on the grains per gallon of hardness in the water. What is the hardness of City water?

City of Elgin water has seven to eight grains per gallon of total hardness.

5. Does Elgin add fluoride to the City water supply?

Yes, fluoride is added so that the level in the drinking water is 0.7 mg/L as required by the Illinois Department of Public Health for dental health.

6. What is the sodium content in Elgin’s water?

Elgin’s water contains approximately 60 milligrams per liter (mg/L or ppm) of sodium.

7. Is radon a contaminant concern in Elgin’s water?

No, radon is not in surface water supplies such as the Fox River. Radon that may naturally occur in groundwater is removed during the lime-softening process.

8. Why does the water have a chlorine taste or smell? How can I remove it?

Chlorine is added during the treatment process as a disinfectant to kill bacteria and prevent it from growing in the distribution system. Chlorine is left in the water to maintain disinfection right to your tap. To remove any taste or smell, fill a pitcher full of water and refrigerate overnight. The chlorine content will dissipate.

9. Why is my water cloudy? It looks milky.

Normally cloudiness is due to air dissolved in the water. If you fill a glass of water in a clear glass, and the water clears from the bottom up, it is dissolved air. This is a natural phenomenon and is perfectly safe. This occurs more frequently when the water is cold. Watch a video on the water department where cloudiness is specifically addressed. To jump right to that reference, scrub video to the 7:45 mark.

Water Department Video

10. My water is suddenly rusty. What should I do? Who should I call?

If your cold water appears rusty all of a sudden, it is probably due to a work crew in the area. They may be isolating an area to do emergency repairs, or opening an area hydrant. This stirs up sediments in the water mains. The rusty water is harmless and will clear up all by itself within a couple hours. Running the water in your faucet will not make this clear faster. If after several hours, or if a rusty condition in your cold water persists, call the water quality laboratory at 847-931-6158.

11. Do you give tours of your water treatment plant?

Yes, we are proud of our facility and enjoy giving tours. We encourage our citizens to schedule a tour and see where their tap water comes from. Please call or email Tina Misicka at the water quality laboratory 847-931-6151, to schedule a tour (due to elevated security concerns, the City of Elgin may restrict or cancel tours with little or no notice. Please contact the Department for information).

12. What’s this pink stuff in my bathroom?

Are you seeing a pinkish substance on your bathroom fixtures that is very persistent, appearing in the shower, sink, or along the water line of your toilet bowl. When you ask your neighbors, they don’t seem to have the same problem. What is causing this? The pink residue is the result of naturally occurring airborne bacteria. The bacteria produces a pinkish film, and sometimes a dark gray film, on surfaces that are regularly moist, including toilet bowls, showerheads, sink drains, and tiles. These bacteria thrive on moisture, dust, and phosphates, and are widely distributed, having been found naturally in soil, food, and also in animals. The conditions for the survival of the bacteria are minimal, and they may even feed upon themselves in the absence of other nutrients. Many times, the pinkish film appears during and after new construction or remodeling activities. The dirt and dust stirred up from the work probably contains the bacteria, once airborne, they seek moist environments to proliferate. Some people have even noted the pink residue in their pet’s water bowl, which causes no apparent harm and can be easily cleaned off. Others have indicated that their experience with this nuisance occurs during a time of year that their windows are open for the majority of the day. These airborne bacteria can come from any number of naturally occurring sources, and the condition can be further aggravated if customers remove the chlorine from their water by way of an activated carbon filter. In the past this type of bacteria was considered harmless, but more recently some species have been linked to human urinary tract infections, secondary wound infections, and pneumonia. 

What to Do: Short of buying pink fixtures, the best solution to keep these surfaces free from the bacterial film is continual cleaning. A chlorinous compound is best, but use care with abrasives to avoid scratching the fixtures, which will make them even more susceptible to bacteria. Chlorine bleach can be periodically stirred into the toilet tank and flushed into the bowl itself. As the tank refills, more bleach can be added. Three to five tablespoons of fresh bleach should be all that is necessary. A toilet cake that contains a disinfectant can keep a residual in the water at all times. The porous walls of a toilet tank can harbor many opportunistic organisms. Cleaning and flushing with chlorine will not necessarily eliminate the problem, but will help to control these bacteria. Keep bathtubs and sinks wiped down and dry to avoid this problem. Using a cleaning solution that contains chlorine will help curtail the onset of the bacteria. While all water utilities are concerned about the quality of the product they are supplying to their customers, they cannot guarantee water quality once it leaves the pressurized distribution system arid enters the customer’s plumbing. Homeowners’ individual components and the cleanliness of their environment are not part of the utility’s responsibility to provide a safe and aesthetically pleasing product. For more information: Search, serratia marcescens on the Internet

13. What are these black (or red) particles coming out of my faucet?

Are you seeing black (or red) colored particles or specks coming out of your water faucets? They may be almost microscopic in size, such that the water looks black coming from the faucet, or they may be individual particles that are easily visible in the water stream. When you remove the faucet aerator do you find these particles on the strainer? When you isolate one of these particles on your finger tip do they smear like tar when pinched and rubbed? The particles are coming from a flexible hose that connects your faucet to the rest of your home plumbing system. These connectors can be identified as the stainless steel braided hose that runs from the local shutoff valve to the attachment at the base of the faucet (see diagram). The stainless steel hose has a liner made from an acetonitrile based rubber. The rubber liner can soften and deteriorate in the presence of heated water from your hot water heater. Hot water kept at a temperature above 148.0 degrees will hasten the softening and deterioration of this rubber liner. The chloramine disinfectant used by The Water Dept. to maintain the safety of the water supply will also soften this type of rubber liner. As the hot water dissolves the liner, particles begin to slough off and are carried away in the water stream. The particles can also show up in the cold water if the seal between the hot and cold water inlets has failed in a mixing type faucet. What To Do The City of Elgin Water Department does not recommend the use of this type of flexible connector in your indoor plumbing. The connector should be removed and replaced with standard copper tubing of the appropriate diameter. In the interim until you can get the connectors replaced maintain your hot water heater thermostat at a lower setting.