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The original item was published from 4/20/2007 2:05:54 PM to 9/8/2007 11:19:10 PM.

News Flash


Posted on: April 20, 2007

[ARCHIVED] Citizen Request Tracker Expanded to Include Public Works

The City has expanded its Citizen Request Tracker program to allow residents to report Public Works issues through the City’s website at The seven new forms added to the system include the following:

 Abandoned Shopping Carts
 Damage to Playground or Park Equipment
 Damaged/Obstructed Signs
 Illegal Dumping in Parks
 Parkway Tree Trimming
 Street Light Malfunction
 Traffic Signal Malfunction

Elgin’s Citizen’s Request Tracker is a web-based, interactive program that registers citizen concerns using a special on-line form that enables both the resident and City staff to track the response. The Citizen’s Request Tracker was launched as part of the City’s nuisance code violations initiative, July 1, 2006.

Citizens must register to use the program with an email and password. Upon receipt of the request, an e-mail is sent directly to the appropriate staff to address. An automated e-mail is sent directly to the citizen indicating that the form has been received and the process that staff will take to respond to their concern. Staff will then use the module to communicate the progress of the request and notify the citizen when the case has been closed.

For more information contact RuthAnne Hall at (847) 931-6104.

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