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Posted on: June 8, 2021

City of Elgin to Survey Residents

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The City of Elgin is conducting a community survey to measure resident satisfaction and priorities. A random sample of households will begin receiving invitations to participate early to mid June. 

“The purpose of the survey is engage with our residents and gather feedback on City services and programs," said City Manager Rick Kozal. "This feedback is a valuable tool to measure the progress of community priorities, help plan for the future and also identify areas where we can improve.”

Survey questions will ask residents about their level of satisfaction and priorities for a wide range of community services including public safety, parks and recreation, code compliance, public works, communication and customer service. Standardized survey questions are used to benchmark progress over time and to compare Elgin’s results against similar municipalities. Additional survey questions are customized to gather information from residents on current issues under consideration or of concern to City officials.
 
The survey is conducted by scientific sampling, using a minimum of 500 randomly-selected respondents. This quantity of households is needed in order to obtain a sufficient sample that represents the views and perceptions of the entire community to be statistically significant. The distribution of the sample is monitored by consultants to ensure that it reasonably reflects the demographic composition of Elgin with regard to age, geographic dispersion, gender, race/ethnicity and other factors. 

Selected households will have the opportunity to complete the survey by mail, e-mail or phone. The survey will take most people approximately 10-15 minutes to complete, and all personal information will remain confidential.

The survey results will be presented to the city council in late July and then made available to the public on the City's website. An interactive data dashboard will also be available online to showcase survey data in an accessible and easy to understand format.

Following, the survey will be open to the public, so that anyone not selected as part of the scientific sampling can share their opinions with the City. Those responses will not be part of the final report from the statistically significant survey, but basic tabulated data will be made available online.
 
The community survey is being administered by ETC Institute of Olathe, Kansas. ETC Institute specializes in conducting surveys for local governmental organizations. ETC Institute has administered surveys in more than 700 cities and counties throughout the United States, including over 40 surveys in Illinois and the Chicagoland  area.

2017 Community Survey
The most recent community survey was administered in 2017. Resident input on a broad range of services and issues helped inform goals and values outlines within the 2018-2022 Strategic Principles and Priorities. The 2021 survey is comprised of approximately 85% of the same questions asked in the 2017 survey, which survey provided a baseline to measure satisfaction and priorities within the community over time. The other questions focus on objectives found in the 2018-2022 Strategic Principles and Priorities.

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