The City of Elgin is closing City Hall to the public at the end of the business day on Friday, November 20 and temporarily suspending non-essential inspections to limit in-person interactions as coronavirus cases and hospitalization rates continue to climb statewide. These actions are also consistent with the State of Illinois' Tier 3 mitigation measures which aim to limit gatherings and encourage residents to stay home as much as possible.
"We need adapt our operations to ensure the continuation of public services during this wave of the pandemic," said City Manager Rick Kozal. "To maintain operations and essential City services, we are limiting in-person interactions with the public and ensuring our services are available online and over the phone."
City Hall will be closing to the public at 5:00 p.m. on Friday, November 20 and until further notice. All City Hall operations will continue online, by phone or by email (see Open for Business section below). Please note the following exceptions:
- The city clerk's office will maintain regular office hours for 2021 municipal election and petition-related issues.
- Kane County Branch Circuit Court will suspend operations at City Hall beginning November 30, and court will be conducted virtually. More information can be found on the Sixteenth Judicial District (Kane County) website.
The Edward Schock Centre of Elgin will continue to offer limited programs and services:
- The fitness center and track will be further reduced to 25% capacity. Members must register for a 90-minute time slot at cityofelgin.org/register. Locker rooms will be closed, but restrooms still available. Masks must be worn at all times, regardless of distance between persons or equipment.
- Preschool and the Kids Club programs continue. All other programs will be suspended beginning, Friday, November 20.
- Pool activities reduced to lap swim only. No teams or aerobics classes. Signup for a time slot at cityofelgin.org/register.
- For more information on programming and memberships, contact the Edward Schock Centre of Elgin at 847-531-7000 or visit centreofelgin.org.
The Bowes Creek Country Club and Highlands of Elgin golf courses remain open, weather dependent, until the season concludes. Wing Park Golf Course will closed for the season Sunday evening, November 22.
The Hemmens Cultural Center, Elgin Art Showcase, Elgin Sports Complex, Elgin Police Department lobby, the Eastside Recreation Center and Hawthorne Hill Nature Center remain closed to the public. *Trails are open at Hawthorne Hill Nature Center from dawn until dusk.
Suspending Non-Essential Inspections
Consistent with the modifications implemented during the earlier mitigation phases this year, all non-essential inspections have been suspended until further notice to limit the public’s and City employee exposure to potentially unsafe situations. Life safety inspections and responses will continue during this time, but with extra steps being taken to ensure public safety. While interacting with the public, inspectors will maintain a distance of six feet and wear a mask. During this time the City will not be imposing missed or rescheduled inspection fees. Specific inspection information is outlined below.
Interior inspections within homes and apartments are suspended except for life safety issues, like unsanitary conditions or unsafe structures. Rental license inspections for the exterior of the property only will continue.
Building Permit and Fire Prevention Inspections
Building permit inspections will be continuing as they often relate to fire suppression, electrical, natural gas or safe construction practices. Screening questions to determine if any persons present are experiencing COVID-19 symptoms will be asked at the time when inspections are being scheduled. If individuals have been experiencing symptoms, they will be asked to not be present or away from the area during inspections. Staff will wear masks and practice social distancing.
Water Meter Upgrades and Installation
Residential water meter upgrades are being suspended and new water meter installations are continuing. As with all continuing inspections, screening questions will be asked and additional safety and distancing steps will be taken when necessary.
Routine Health Department inspections are being temporarily suspended, but new occupancy inspections and health complaints will continue.
Open for Business
All essential city services - police, fire, public works, water and sewer - will continue without interruption. Other City business will continue being conducted, to the greatest degree possible, using electronic communications and other means that either do not require a physical presence at City Hall or that provide social distancing to the greatest extent possible.
How can you pay your water bill?
Pay your water bill online at cityofelgin.org/waterbill, over the phone (call 311) or place a check in the drop box outside the entrance to City Hall.
How can I get and pay for a permit?
Submit permits, submit plans, request inspections or ask any other questions related to the issuance or payment of a permit by emailing email@example.com. This email inbox will be monitored in real time by community development staff during regular business hours. Make sure to provide accurate contact information including your email address and phone number so staff can contact you. Be as descriptive as possible with your request to enhance staff's ability to respond.
How can you pay your parking ticket or code citation?
Municipal parking tickets and code citations can also be paid online at cityofelgin.org/paybill.
How can you file a non-emergency police report?
Instead of having a police officer show up in person, you can report non-emergency police issues over the phone at 847-289-2700 or through the online reporting system. Reports for accidental damage to property, burglary to vehicle, harassing/annoying phone calls, theft, vandalism to vehicle, accidental damage to vehicle, gas stations drive-off, lost/mislaid property and vandalism can be submitted online at cityofelgin.org/policereport.
Local Businesses Encouraged to Update Elgin Mapping Resource Hub Listings
The City of Elgin released an interactive mapping resource hub in May that supports local businesses and organizations, while providing consistent information for its residents. The City is again encouraging businesses and organizations to update their listings, or be added, as mitigation measures continue to impact available service offerings.
Businesses are encouraged to update their service offerings on by completing the form at cityofelgin.org/MapChangeRequest. Once the form is completed, the City's geographic information systems (GIS) team can update those service offering displayed on the map. If a business is not yet listed on the resource mapping hub, it can be added by completing the signup form at cityofelgin.org/bizsurvey.