Financial Assistance + Other Resources

The uncertainty around the COVID-19 pandemic has created financial instability for many. Here are some financial assistance programs and other helpful resources in the community for those seeking to manage payments and provide for themselves and their families during this uncertain time. The City of Elgin will continue working with its community partners to keep this list up to date.

Last updated January 2021

Help for Illinois Families: Relief for Households Across the State

The Pritzker Administration, in partnership with the Illinois Department of Commerce and Economic Opportunity (DCEO), has launched a new initiative to help Illinois families access and afford home energy assistance and other essential services during COVID-19. Building on the State’s Low-Income Home Energy Assistance Program (LIHEAP) and the Community Services Block Grant (CSBG) program, the State’s Fiscal Year 2021 (FY 21) budget authorizes an expansion of the LIHEAP and CSBG programs for eligible Illinoisans seeking emergency assistance to cover costs of utility bills, rent, temporary shelter, food, and other household necessities.

Effective immediately, the Help Illinois Families initiative is implementing an online form to make it easier and faster for individuals and families to remotely request assistance through the LIHEAP and/or CSBG programs. Funding may be limited in some areas of the state and completion of the form linked below is not a guarantee of funding.

Filling out the form below is the first step in a process that will be completed by local agencies throughout the state. Increased eligibility thresholds for FY21 aim to assist additional households needing support due to challenges exacerbated by COVID-19.

This initiative remains available for all qualifying households with low income, regardless of how they may be affected COVID-19. Eligible families may qualify for hundreds of dollars of support; all applications will be reviewed on a first come, first served basis and subject to funding availability. 

You may be eligible to receive financial assistance for the following services:

Water Service Payment
Water Service Payment
Water Service Payment
Water Service Payment
Rental Assistance
Temporary Shelter
Employment Training Placement


Find more information and apply today at

Kane County Office of Community Reinvestment Homeless Prevention Program (HPP) 

The Kane County Office of Community Reinvestment Homeless Prevention Program (HPP) is now accepting candidates from the following zip codes: 60120, 60123, 60505, 60506. The program will assist households with:

  • Security Deposits
  • Assistance for rent
  • Mortgage 
  • Utilities 

The HPP can offer up to six months of assistance for households with an arrearage. Click here for more information and to apply.

Township General and Emergency Assistance Programs 

Contact your corresponding township for more information on their general and emergency assistance programs. These programs are designed to provide financial assistance for basic needs like rent/mortgage, utilities, and food. 

Elgin Township

  • Address: 729 S. McLean Blvd Suite 200 Elgin, IL 60123
  • Phone Number: 847-741-2045

Hanover Township (for Elgin residents in Cook county)

  • Address: 7431 Astor Ave, Hanover Park, IL 60133                      
  • Phone Number: 630-540-9085

Dundee Township

  • Address: 611 E. Main Street, East Dundee, Illinois 60118         
  • Phone Number: 847-428-8092

Other Assistance Programs

Agency: St. Vincent de Paul (on East and West sides of Elgin)

  • Type of Assistance: Financial assistance for rent, utilities, and pretty much anything else that is a necessity.
  • How to apply: Call, leave a name, phone number, address, and what the need is. A volunteer will contact them within 24 hours. People on the east side of the Fox River should call 847-289-2222. People on the west side of the river should call 847-628-5170. 

Agency: Young Women Christian Association of Elgin (YWCA)

  • Type of Assistance: Direct Cash Assistance
  • How to apply: Application process with intake staff. Call 847-742-7930 for more information.

Agency: Salvation Army

  • Type of Assistance: Emergency Financial Assistance Program. Help with rent and utility bills. 
  • How to apply: Calling the office at 847-741-2304 ext. 302 and making an appointment. Some documentation is required, including photo ID, proof of income, proof of emergency, and either a utility bill or two forms that the landlord must fill out. 

Agency: Centro de Informacion 

  • Type of Assistance: Rental, Utility, etc.
  • How to apply: call 847-695-9050 to make an appointment and apply.

Agency: Community Crisis Center, Inc. (CCC)

  • Type of Assistance: Shelter and rent
  • How to apply: Contact CCC by calling the hotline at 847-697-2380 to see if you can be placed on a waiting list

Agency: Family Focus 

ComEd Assistance

Staying Safe and Keeping the Lights On

As the economy reopens, ComEd understands some of you may continue to experience financial hardship. ComEd can help find a financial assistance solution that’s right for you. Find details on the programs below at or by calling 1-800-EDISON1 (1-800-334-7661).  

  • ComEd CARE Customer Hardship Grants: Residential customers facing financial hardship may be eligible to receive one-time CARE grants from ComEd to help them get back on their feet. 
  • ComEd Bill Payment Assistance Program: A one-time bill assistance credit of up to $500 is available this year for income-eligible households with a past-due balance. Learn more about eligibility requirements and how to apply at
  • Flexible, Extended Payment Arrangements: For a limited time, residential customers may be eligible for a flexible payment arrangement with a down payment on the past-due amount and the accumulated balance spread over up to 18 months. Those facing financial hardship and income-eligible households may be eligible for a flexible payment arrangement that spreads past-due balances over a period of up to 24 months with no down payment.

Nicor Gas Assistance

As the impacts of the coronavirus (COVID-19) continue to unfold, Nicor Gas is assessing the needs of its customers and communities to make sure they are providing all the support possible. If you are facing financial hardship due to COVID-19, Nicor Gas can help by connecting you to energy assistance, offering extended payment options, and providing energy-saving measures.

Click here to find details on the programs listed below.

  • LIHEAP Energy Assistance Funding (CARES Act)
  • Extended Payment Arrangements
  • Energy Aide Programs
  • Energy Assistance Resources
  • Free WeatherizationKane County 211 Logo

Kane County 2-1-1

Kane County residents can dial 2-1-1 and get connected with a live specialist who will assist them with finding a utility assistance program. 2-1-1 is an anonymous place to start with a specialist on hand to help sort out the options. Support is available 24/7 and no computer or Internet is required. Translation is available in more than 150 languages and callers of all ages can use the service as often as needed.