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Online Water Billing Frequently Asked Questions

City of Elgin Click2Gov (C2G) FAQ's

  1. What are the advantages of using online bill pay?
  2. Is there a charge for using online bill pay?
  3. Is paying my bill online safe?
  4. Who can enroll in the online bill pay program (Click2Gov)?
  5. What are the requirements to enroll in the online bill pay program (Click2Gov)?
  6. How do I sign up for the online bill pay program (Click2Gov)?
  7. How do I contact Customer Service with questions or problems with my online bill pay account?
  8. How do I verify the resolution settings on my monitor?
  9. How do I verify the “cookies” settings on my PC?
  10. What should I do if I get “stuck” during the enrollment process and cannot continue?
  11. What are the payment options when using the online bill pay program (Click2Gov)?
  1. How long will it take to deduct the money from my chosen payment option?
  2. Will there be a charge if my debit card transaction is returned?
  3. Can I pay a portion of my bill?
  4. Can I set up my credit card or checking account information so the Bill can be paid each month without signing on to Click2Gov?
  5. Can I change the mailing address listed on my account online?
  6. Will I continue to receive a paper copy of my bill?
  7. What if I forget my password?
  8. Can I view my bill online if I already pay with Automated Bill Payment?
  9. How can I “save” my card information online so I don’t have to enter it every time I make a payment?
  10. What if my credit or debit card information changes?
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  1. Water Bill Auto Pay
  2. Online Water Bill Payment
  3. Enroll in Paperless Billing
  4. Online Water Bill Frequently Asked Questions

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  1. City of Elgin
  1. 150 Dexter Court
  1. Elgin, IL 60120
  1. Phone: 847-931-6001
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