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Water Billing
Payment Options
Water bill payment options include:

**Some have been experiencing technical
difficulties when attempting to pay online,
we are aware of the issue and are working
to correct the problem.  Thanks for your patience.*
Pay by Phone - available 24 hours a day
  • Call (847) 931-6056
    Follow prompts and select Ext. 9000
  • Mailing address:
    City of Elgin
    P.O. Box 88025
    Chicago, IL 60680-1025
  • Enroll in paperless billing
 
Customer Service
150 Dexter Ct.
Elgin, IL 60120
Ph: (847) 931-5630
Fx: (847) 931-5621
or view Water Administration

Explanation of Charges

The water, sewer maintenance and sewer treatment charges are determined by the volume of water provided to the service address recorded on the water meter.  Water volume is billed in units of 100 cubic feet (HCFT). One unit of HCFT equals 748 gallons of water. The water availability rate is determined by the size of the water service (meter size) and the number of days in the billing cycle. The water availability charge and sewer  interceptor fee are generated even when there is no consumption.  The City’s water bill generally consists of the itemized charges defined below:Water: This charge includes the direct cost associated with pumping, treating and transmitting water to the service location.

  • Adjustments:  The adjustment line represent other items such as late fees and miscellaneous water credits posted to your account since your last bill.
  • Penalty: A ten percent (10%) late fee for water charges and a five percent (5%) late fee for sewer treatment charges will be added if not paid in full by the due date.
  • Recap Fee:  This charge includes the cost of constructing sanitary sewer interceptor trunk 30 to provide sewer service to western areas of Elgin.
  • Refuse Fees: This charge is for collection of residential refuse and recycling services.
    Interceptor
  • Sewer Maintenance:  This charge is for the repair and maintenance of existing storm and sanity sewer lines in Elgin.
  • Sewer Treatment:  Fees collected by the city on behalf of the Fox River Water Reclamation District (FRWRD) for the treatment of sewer wastewater.
  • Water Availability:  This charge represents the cost associated with providing enough water storage capacity to meet the customer peak demands and maintaining the water system. 

 
Charges

  • Water charge - $3.38 per 100 cubic feet
  • Sewer maintenance charge - $1.43 per 100 cubic feet
  • Refuse Fee -
    • Single Family Home - $13.92
    • Townhouse & Condo - $10.12

Monthly Availability Charge

Meter Size

Cost

Meter Size

Cost

5/8"

$8.54

2 1/2"

$227.49

3/4"

$28.47

3"

$284.46

1"

$56.87

4"

$398.29

1 1/4"

$85.69

6"

$625.86

1 1/2"

$113.82

8"

$854.11

2"

$170.70

10"

$1,081.02


Fox River Water Reclamation District (FRWRD) Sewer Treatment Charge

Type

Charge

Residential

$1.17 per 100 cu. ft.

Commercial

$1.26 per 100 cu. ft.

Industrial

$1.54 per 100 cu. ft.

Governmental / Institutional

$1.54 per 100 cu. ft.

Residential - Private Well

$15.946 per month

Commercial - Private Well

$26.572 per month