Daily Workload
·
Number of employees: 17 full-time,
four part-time, and four supervisors
·
Average length of service: 8.5 years
·
Telephone calls handled per day: 900
incoming calls (9-1-1 & other lines combined)
·
Fire events handled per day: 30
·
Police events handled per day: 250
·
Radio transmissions per day: 76,000
The above statistics do not include administrative and
clerical tasks handled on a routine basis.
Did You Know?
On an average daily basis, the City of Elgin 9-1-1 Center
handles:
·
518 incoming telephone calls
·
170 9-1-1 calls
·
234 outgoing telephone calls
·
5,777 radio transmissions
·
229 police calls for service
·
28 fire / medical calls for service
Telecommunicators
City of Elgin 9-1-1 Telecommunicators use the following 17
computer systems to do their job:
·
Law Enforcement Agencies Data System
(LEADS)
·
Police Records Management (WebRMS)
·
Motorola VESTA 9-1-1 Telephone System
·
Motorola 800 MHz Trunked Radio System
·
Printrak Computer Aided Dispatch
System (CAD)
·
Printrak Advanced Tactical Mapping System
·
Printrak Open Query
·
Motorola 800 MHz Radio - Smartnet
Information Management System (SIMS)
·
Motorola 800 MHz Radio - System Watch
·
Motorola 800 MHz Radio - MOSCAD
System (Warning sirens)
·
ADT Alarm System
·
False Alarm Billing (FAB)
·
Area-wide Law Enforcement
Communication System (ALECS)
·
Kane County Law Enforcement Response
Network (KLERN)
·
Voice Print Logging Recorder System
·
Artron Building Security System
·
IBM AS400 / City Computer System
Contact
For
more information about any of these statistics, call Deputy Chief Jeff Swoboda,
at (847) 289-2761.