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Electric Supplier (Municipal Electric Aggregation)
Dynegy


City of Elgin/Dynegy letter to residents
Questions should be referred to a member of the Dynegy Energy Supply (DES) Customer Care team. 
DES Customer Care: 844-351-7691 | Email address: 



Frequently Asked Questions

What is Municipal Aggregation? 
Why has the city chosen to enter into municipal electric aggregation?
If Elgin has such buying power, then why isn’t the aggregation rate significantly lower than ComEd? 
What are the Rates and Terms for my City?
What are the contract terms with Dynegy Electric Services?
What happens after the 12 months is up?
Why are there solicitors going door-to-door trying to sign me up with their electricity company?
Who is responsible for the delivery of power to my home or business?
Who do I call to report a power outage or problems with my electric service?
Does the city offer a similar program for natural gas?


Enrollment
Who is eligible to participate?
How do I enroll?
Is there anything that I need to do to join Elgin’s aggregation program and receive lower cost electricity?
I am under contract with a separate electric supplier, am I included in Elgin’s aggregation program?
What if I want to leave the city’s aggregation, is there a penalty for early termination?

Billing
Who will bill me for electricity?  Will I get two bills?
Can I still have my payment automatically deducted from my checking account?
Can I stay on budget billing?

Opting Out
I have previously Opted-out of the aggregation to stay with ComEd, why do I have to do it again?

If I call the city of Elgin 311, can they opt me out of the program?
If I opt-out, can I join Elgin’s aggregation program at a later date?
Do I have to participate in the City's aggregation plan?
What if I decide to opt-out after the opt-out deadlines have passed?
Who do I call if I have questions regarding the Municipal Opt-Out Electricity Aggregation Program?

ComEd-specific Questions
What is ComEd’s current mix for renewable energy?
What is ComEd’s current rate?
What if ComEd’s rate drops below Elgin’s negotiated municipal electric aggregation rate?
Why does ComEd not seem to care that so many customers are choosing to buy electric supply elsewhere?

Where does ComEd purchase its power?
If a ComEd customer chooses a municipal aggregation program, what changes in terms of service?









Frequently Asked Questions

What is Municipal Aggregation? 
Illinois law allows municipalities and counties to negotiate the purchase price of electricity on behalf of residential and small business utility customers living within their borders. While these governmental entities choosing community aggregation would be responsible for negotiating the price of power from a supplier other than the traditional utility, your utility would still be responsible for delivering that power to your home, and billing you for it.

Additional resources can be found at here.

Why has the city chosen to enter into municipal electric aggregation?
In 2011 the state legislature passed a law allowing municipalities to “pool” the buying power of their communities to seek lower cost suppliers on behave of their residents. In the spring of 2012, the voters of Elgin voted on and passed a referendum allowing for Elgin to begin a municipal electric aggregation program. As a result of the City Council’s interest in saving the citizens money, we began our first contract in the fall of 2012.

If Elgin has such buying power, then why isn’t the aggregation rate significantly lower than ComEd?
Electricity is a commodity and is traded daily in the market.  Locking into a negotiated electricity rate is similar to locking into a mortgage.  Your rate is subjected to the market price on the day you lock in that rate.  In addition, in order to continue to fulfill the City Council’s desire to strive for a more sustainable (or green) Elgin, the contract with Dynegy consists of 100% renewal energy, which has a slightly higher rate than the lowest price (or “brown” energy) available in the market. Renewable energy is generated from natural resources such as solar, wind, water.  Dynegy retires renewable energy credits for customers selecting a renewable rate.


What are the Rates and Terms for my City?
A listing of communities served by DES can be found at www.DynegyEnergyServices.com. Select your Municipality to find the applicable rates, contract length, and the terms and conditions for your particular governmental entity. Customers who are enrolled in the program should see the changes on their monthly electric bill 45 to 60 days after enrollment.

What are the contract terms with Dynegy Electric Services?
The city has entered into a 12 month contract with Dynegy beginning January 2016.

What happens after the 12 months is up?
A few months prior to the end of the aggregation, the city will send out requests for proposal to energy suppliers to get pricing. If the market pricing is favorable for the city to enter into another electric aggregation, then the Council will direct staff to move forward. If there is not an appreciable difference between the alternative energy market and ComEd, then the Council will direct staff to end the aggregation and revert the community back to ComEd.

Why are there solicitors going door-to-door trying to sign me up with their electricity company?
It’s a free country and the city cannot restrict solicitor permits. However, NONE of these solicitors are representing Elgin. The only company that we are under contract with is Dynegy Energy Services. If any solicitor misrepresents themselves as working for Elgin, they are trying to deceive you.

You do not need to show any solicitor your gas or electric bills and if they are pushing you and being too aggressive, you should contact the Elgin Police non-emergency at 847-289-2700.

Who is responsible for the delivery of power to my home or business?
ComEd will continue to deliver your electricity and will be responsible for maintaining the system that delivers power into your home. As your energy delivery company, they will continue to respond around-the-clock to outages, service calls and emergencies regardless of your electric supplier.

Who do I call to report a power outage or problems with my electric service?
You will continue to call ComEd for power outages, problems with your service or questions regarding your monthly bill.

ComEd Residential Customers: 800.334.7661  |  ComEd Business Customers: 877.426.6331

Does the city offer a similar program for natural gas?
No, the Illinois Legislature has not passed a law that allows for municipal aggregation of natural gas. We tell people that they can seek an alternate supplier on their own, but at this time we are not able to provide this service.


Enrollment

Who is eligible to participate?
Residential or small business customers located in the participating governmental entity boundaries may participate. Customers enrolled in real time pricing, Power Smart Pricing, space electric heat rate, or served by an alternative retail supplier may not be eligible.

How do I enroll?
It’s simple. It’s automatic. Unless you “opt-out” of the program, all eligible ComEd customer accounts within the city boundaries will be automatically enrolled in the program. You will receive a “switch” letter from your utility, ComEd, confirming your enrollment.

 
Is there anything that I need to do to join Elgin’s aggregation program and receive lower cost electricity?

No. If you are currently a ComEd customer or were previously enrolled in the electric aggregation program with Elgin, then there is nothing you need to do to participate. Enrollment is automatic. Customers enrolled in real time pricing, Power Smart Pricing, space electric heat rate, or served by a separate alternative retail supplier may not be eligible and are not automatically included. For questions, please contact Dynegy Energy Services directly at 844-351-7691, sending an email to , or visiting their website at www.dynegyenergyservices.com.

I am under contract with a separate electric supplier, am I included in Elgin’s aggregation program?
If you opted out of the Elgin aggregation and had chosen your own energy supplier, then you are not automatically eligible for inclusion in the new aggregation. You will need to contact Dynegy at 844-351-7691 and ask to join Elgin’s program. (You should make sure that there are no penalties for early termination from your current alternate electric supplier’s contract.)

What if I want to leave the city’s aggregation, is there a penalty for early termination?
There is no early termination penalty in the contract the city enters with our aggregation electricity supplier. Each individual homeowner or small business may leave at any time with 30 days’ notice, or the entire community can cancel our contract with the same 30 days’ notice.


Billing

Who will bill me for electricity?  Will I get two bills?

You will continue to receive one monthly bill from ComEd. The bill will include the charges for electricity supplied by us, as well as the delivery service charges from ComEd.


Can I still have my payment automatically deducted from my checking account?
Yes, how you pay your bill will not change. 


Can I stay on budget billing? 
Yes, your budget billing will not be affected by your participation in this program.


Opting Out

I have previously Opted-out of the aggregation to stay with ComEd, why do I have to do it again?
The “customer” list that is provided to the alternate electric supplier is provided directly from ComEd, the city has no involvement is this transaction.  If you are a ComEd customer, or were previously with the city of Elgin aggregation, you are automatically included in the new contract and will need to opt-out again. 


If I call the city of Elgin 311, can they opt me out of the program?
No.  You can only opt-out of the program during the opt-out period by mailing in the Opt-out Notification card that you received in the mail, by contacting Dynegy directly at 844-351-7691, sending an email to , or visiting their website at www.dynegyenergyservices.com.  You can also opt-out at any time during the contract by contacting Dynegy directly. 



If I opt-out, can I join Elgin’s aggregation program at a later date?
Dynegy is not obligated to take “new” customers, at Elgin’s negotiated rate, after the program begins, but you can contact Dynegy directly, at 844-351-7691, and ask to join. 


Do I have to participate in the City's aggregation plan?
All eligible ComEd utility customers within the municipal boundaries will receive an opt-out notification letter via U.S. mail. You may “opt-out” by returning the Opt-Out card by the deadline date identified in your notification. If you choose to opt-out, your account remains with ComEd at the current utility rate.

What if I decide to opt-out after the opt-out deadlines have passed?

You may opt out at any time by calling Dynegy’s toll free number 844-351-7691 or by sending Dynegy an email to , or visiting their website at www.dynegyenergyservices.com.

Who do I call if I have questions about the Municipal Opt-Out Electricity Aggregation Program?
Questions should be referred to a member of the Dynegy Energy Supply (DES) Customer Care team.
DES Customer Care: 844-351-7691 | Email address:



ComEd-specific Questions

What is ComEd’s current mix for renewable energy?
All power suppliers in Illinois are mandated by law to include 25% of their energy from renewable resources by the year 2025.  At this time ComEd’s energy mix is in the teens, but they are increasing that mix every year by 1.5% as they renew their contracts with their electric suppliers.

What is ComEd’s current rate?
ComEd’s current rate is $0.07006 per kilowatt hour thru May 2016.  ComEd has not yet published their rates beyond May 2016, but industry experts believe their rates will remain level and not change dramatically. 

What if ComEd’s rate drops below Elgin’s negotiated municipal electric aggregation rate?
If ComEd’s rates drop below Elgin’s aggregation rate, then any and all customers have the option of returning to ComEd without penalty, at any time. In addition, the contract is written with our supplier that if at any time the rates become favorable for the city to revert back to ComEd, then we are able to do so without penalty.

Why does ComEd not seem to care that so many customers are choosing to buy electric supply elsewhere?
ComEd is a distribution company only. We are in the business of getting power to our customers’ homes and businesses. We restore power after a storm and maintain the enormous network of substations and overhead and underground wires. ComEd DOES NOT generate the electricity itself. We have no power plants. Instead, we buy power from the wholesale market for customers who choose to remain on ComEd supply… Even if every single customer bought electricity supply from an alternative supplier, our essential mission and responsibility – to deliver power – would remain unchanged.

Where does ComEd purchase its power? 
The Illinois Power Agency arranges for electricity supply from the wholesale market on behalf of ComEd. 


If a ComEd customer chooses a municipal aggregation program, what changes in terms of service? 
ComEd will remain the delivery service provider no matter where a customer receives electric supply. Customers will still call ComEd for outages, emergency services and questions about service. The quality, reliability, and maintenance of a customer’s electric service WILL NOT change. The electricity supply charge from the aggregation supplier will be on your ComEd bill. Elgin’s aggregation customers will still send one single check to ComEd covering both the delivery and supply charges. 



Why has the city chosen to enter into municipal electric aggregation?
In 2011 the state legislature passed a law allowing municipalities to “pool” the buying power of their communities to seek lower cost suppliers on behave of their residents.  In the spring of 2012, the voters of Elgin voted on and passed a referendum allowing for Elgin to begin a municipal electric aggregation program.   As a result of the City Council’s interest in saving the citizens money, we began our first contract in the fall of 2012.