Customers may notice a shorter or longer billing period between December and January water bills. The amount due in January will accurately reflect water usage during this transitional billing cycle.
Accounts enrolled in autopay should not be impacted by this change; however, please contact 311 if you experience any difficulties.
1st of the month
Northwest region: West of the Fox River, north of US Rt. 20
10th of the month
Southwest region: West of the Fox River, south of Rt. 20 (includes Highland Woods)
20th of the month
East region: East of the Fox River
What changes will I notice?
Will my water rates go up as a result of these changes?