Consider Elgin 311 your personal hotline to faster service, improved communication and a stronger connection with your city and community. Elgin’s 311 will make connecting to your local government easier no matter what your preferred method is.
What can I do now?
Dial 311 (847-931-6001) between the hours of 7:00 a.m.-5:00 p.m., Monday through Friday for general information and non-emergency city services like missed garbage pick-up or a downed tree branch.
Just released: Download the Elgin 311 mobile app to submit requests on-the-go and stay in touch with what's happening in the community.
A new web portal called “Community” will allow you to submit and track 311 requests, pay your water bill, apply for permits and more.
Stay tuned for more information as we continue to work to improve your customer service experience and fast track access to city services!