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Abandoned Vehicles

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1. How do I report an abandoned vehicle?

Animals

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1. How many and what kinds of animals are allowed?
2. How do I report a wild or threatening animal or bat?

Cemetery

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1. Where is Bluff City Cemetery located?
2. What annual and perennial plants are allowed?

Centre of Elgin

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1. What is the address of The Centre of Elgin?
2. How do I book events at The Centre of Elgin?
3. How do I book a birthday party?
4. What membership packages are available?
5. Are daily rate passes available?
6. What fitness classes are available?
7. What courts are available and what are the fees?

Customer Service - Miscellaneous Billings

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1. How do I pay my water bill by phone?
2. How do I pay for my business license renewal?

Elections and Voting

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1. How can I check to see if I'm registered to vote?

Elgin Valley Fox Trot

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1. What is the race entry deadline?
2. Where do I get my race number, timing chip and race packet
3. Can a friend collect my race packet on my behalf?
4. Will gear check be available?
5. Where should I park?
6. Am I allowed to run with a baby jogger/stroller?
7. Are dogs allowed in the race?
8. Is it possible to walk the 5k or 10 mile route?
9. I am signed up for the 10 mile but I would like to change to the 5k. Is this possible?
10. I have signed up for the race, but I can no longer attend the race. Can I have a refund?
11. I will be visiting Elgin from out of town and would like to arrange lodging. Are there any special deals available with the race?
12. Will there be water or energy drinks for runners/walkers?
13. Can I take a shower after the race?
14. Does the race use timing chips?
15. I don’t have computer access. Can I register in person?
16. Are prizes awarded at the race?
17. Does the Fox Trot raise money for non-profits?
18. What time does the race start?
19. Where is the start/finish line?
20. How much is race registration?
21. Where can I find race results?
22. What kind of t-shirt is included in my registration?
23. Can I Watch/Cheer on someone in the race?
24. Is there a post race party?
25. Can I volunteer to help?
26. Who should I contact if I still have questions about the race?
27. Fox Trot Home

Engineering

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1. Do I need an overweight/oversize truck permit?
2. Do I need a drive approach permit?

Fire

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1. Where do I find general information about the Elgin Fire Department?
2. How can I arrange a station tour or a visit from the Fire Department for an organization/group?

Forestry

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1. Can I plant my own tree on the tree bank?
2. What information do you have on the Emerald Ash Borer?
3. Who is responsible for watering a newly planted tree?

Graffiti

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1. How do I report graffiti?

Hemmens Cultural Center

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1. Where is The Hemmens Cultural Center located?
2. Is there a charge for parking?
3. Does The Hemmens have valet parking?
4. Does The Hemmens have handicap parking?
5. What are The Hemmens’ Box Office hours?
6. How can I purchase tickets?
7. Are tickets available for purchase at the door the day/night of the performance?
8. Does The Hemmens have Box Office fees?
9. What credit cards does The Hemmens accept?
10. If I order tickets online, how soon will I get my tickets?
11. Are Elgin Symphony Orchestra tickets sold by The Hemmens?
12. Where is Will-Call located?
13. When is Will-Call open?
14. How early should I arrive at The Hemmens to pick up my tickets?
15. Can someone else pick up my tickets at Will-Call?
16. Does The Hemmens have an elevator?
17. Does the theatre have a center aisle?
18. Do you have devices to assist the hearing impaired?
19. How do I purchase wheelchair accessible tickets?
20. Do you offer booster seats?
21. What is the seating capacity of The Hemmens?
22. Are cameras and recording devices allowed?
23. Is there a bar?
24. When is last call?
25. Are drinks purchased at The Hemmens allowed in the theatre?
26. Is there a restaurant or food available?
27. Where is the lost and found?
28. Are there restaurants and hotel accommodations nearby?
29. What else is there to do in Elgin?
30. Can I rent The Hemmens Cultural Center for my event?
31. What is the expense of renting The Hemmens?
32. What kind of services does The Hemmens offer its renters?

Parking in Elgin

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1. Where can I park in Elgin?

Parks and Recreation

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1. Where can I get a Parks and Recreation Program Brochure?
2. How do I register for programs?
3. If I have an Elgin address, why am I charged non-resident rates?
4. What are the hours of operation for the outdoor pools?
5. Can I rent the pool for a private party?
6. Where can I find information on parks in Elgin?
7. How do I rent a picnic shelter?
8. When are the parks open?
9. When is Hawthorne Hill Nature Center open?
10. How do I get information about the Lords Park Pavilion and rental availability?
11. How do I reserve the bridge area at Lords Park for pictures, etc.
12. How do I get information about renting the gazebo on Walton Island?
13. How do I get information about reserving the bandshell at Wing Park?
14. Which number do I call for information regarding softball rainouts for the teams that play at the Elgin Sports Complex thru the Parks & Recreation department?
15. Who do I talk to regarding a tree that is on City property?
16. Who do I contact regarding getting a sound permit?

Permits

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1. What type of permits do I need?

Police

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1. Where can I find general information about the Elgin Police Department?
2. What happens with an abandoned vehicle?
3. What is Elgin's bicycle registration policy?
4. What do I do if I suspect there is a child abuse situation?
5. What is the Citizen's Police Academy?
6. What Community Relations/Crime Prevention programs are there?
7. What is the Crime-Free Housing Unit?
8. How can Crime Prevention help a business?
9. What does Elgin do about curfew violations?
10. How can I get information about domestic violence?
11. What is the city's door-to-door solicitor policy?
12. How do I file a drug or gang activity complaint?
13. Does Elgin charge for false alarm responses?
14. What are some home safety tips?
15. What can I do about illegally parked vehicles?
16. How do I report a missing person?
17. What happens if I receive a moving violation?
18. What is the Neighborhood Watch program?
19. What happens with reported noise violations?
20. How do I obtain a police record or report?
21. Does the city monitor overweight vehicles?
22. What information is available about parking violations?
23. What personal safety tips do you offer?
24. What are police chaplains for?
25. What information should be provided in a police emergency?
26. How may I schedule a police department tour?
27. What should I know about police employment?
28. How can I schedule a ride-along?
29. Do I need my vehicle's title and registration?
30. Does the department offer vacation house watch services?
31. Do you offer victim services?
32. Does Elgin have a women's safehouse?

Railroad Crossings

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1. Do railroad crossing quiet zones exist?

Refuse and Recycling

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1. What time do I put my refuse and recycling out?
2. What happens if my pickup falls on a holiday?
3. How do I get a new or additional toter?
4. When will bundles of branches be collected again?
5. Where can I purchase purple stickers?

Request for Records

Sewers

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1. How do I report a sewer backup?
2. What information is available pertaining to a reimbursement program?

Sidewalks

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1. How do I report a sidewalk problem causing tripping?

Snow

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1. Can I park in the street if it snows?
2. What do I do if my mailbox is damaged by a snow plow?

Strategic Plan

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1. Why do we have a Strategic Plan?
2. What is a priority?
3. What is an objective?
4. What is a strategy?
5. How was the Strategic Plan created?
6. Who came up with the priorities?
7. When will the Strategic Plan be implemented?
8. What is the Strategic Plan Advisory Commission (S-PAC)?
9. How will this affect me?
10. Where do I find up to date information?
11. I think something is missing from the Strategic Plan. How do I let you know?

Street Lights

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1. How do I report a street light outage?

Tourism and Attractions

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1. Where can I find information about Elgin's tourism and attractions?

Water

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1. What should I do if my water is discolored?
2. I have low pressure. Who do I call?
3. Do I need a water softener if I am on City water?
4. My automatic dishwasher operator’s manual says that the amount of detergent I need to use depends on the grains per gallon of hardness in the water. What is the hardness of City water?
5. Does Elgin add fluoride to the City water supply?
6. What is the sodium content in Elgin’s water?
7. Is radon a contaminant concern in Elgin’s water?
8. Why does the water have a chlorine taste or smell? How can I remove it?
9. Why is my water cloudy? It looks milky.
10. My water is suddenly rusty. What should I do? Who should I call?
11. Do you give tours of your water treatment plant?
12. What’s this pink stuff in my bathroom?
13. What are these black (or red) particles coming out of my faucet?