COVID-19 Impacts on City Services

The City of Elgin is committed to ensuring the delivery of core city services throughout the duration of the COVID-19 pandemic. The City has implemented changes to its business operations to protect public health and slow the spread of coronavirus. These new measures are in line with new recommendations being provided by health agencies as the coronavirus situation evolves. Governor Pritzker’s Executive Order in Response to COVID-19 released on March 16, 2020 mirrored the City’s actions.

*Information Updated 05/29/2020

Facilities Currently Closed to the Public

  • City Hall *except for Elgin Branch Court starting June 1
  • The Edward Schock Centre of Elgin
  • Eastside Recreation Center
  • Hawthorne Hill Nature Center  *Trails remain open from dawn until dusk
  • Elgin Sports Complex
  • Hemmens Cultural Center
  • Elgin Art Showcase
  • Elgin Police Department Lobby

Elgin’s 76 parks remain open, but playgrounds and basketball courts are closed. Tennis courts are open. Residents can still walk, run, ride their bikes or walk their dogs. 

Water Bills 

The City is waiving late fees for non-payment of utility bills and water service will be maintained on delinquent accounts until further notice. Staff will continue issuing notices of delinquency, but late fees will be waived and payment plans arranged for those experiencing economic hardships during this time. 

Waste Management - Garbage & Recycling Services

  • Residential collection service remains Waste Management’s primary focus and there are no major impacts.
  • Bulky item collection resumed on Monday, May 11. Waste Management respectfully asks that residents with many items place these items out over time, not all at once. This will ensure collection teams can complete all core services each week. 
  • At-Your-Door special material recycling is still open. Residents can call 800-449 7587 or email WMATYOURDOOR@WM.COM to schedule a pick up.
  • Senior Cart Program: Anyone interested in the program can still apply without coming into City Hall. Email for an application. Complete and return that application in addition to a copy of applicant’s photo ID and copy of your property tax bill showing you are receiving the “Senior Citizen Assessment Freeze Homestead Exemption” that is given to low income seniors. Simply receiving the "Senior Exemption" does not qualify an applicant for this program.

Simple Recycling Services

Beginning the week of June 8, Simple Recycling’s curbside textile collection service (orange bag program) will resume collections on your regular garbage day. 


The Elgin Branch Court (150 Dexter Court, Elgin), and Kane County Branch Court (530 S. Randall Road, St. Charles) will be closed through May 31, 2020. You can read the more information here. Elgin Branch Court will resume on June 1, 2020 at City Hall.


Elgin adjudication hearings have been postponed until further notice. Letters are being sent to all individuals who had March, April, and May court dates. For appeals and/or questions regarding parking tickets, tows, and ordinance violations you can call the Adjudication department at 847-289-2664 or email If using email, please include your citation number.


The Elgin Police Department will gradually resume odd/even parking enforcement on Monday June 1, 2020. Parking enforcement will also continue for violations like blocking a fire hydrant, parking too close to a driveway/approach, parking in handicapped space without proper ID or any situation which could cause a traffic hazard. Additionally, select parking spaces in Elgin’s downtown have been reserved for curbside food pickup. 

Cancelling Public Meetings

City council will meet virtually on regularly scheduled dates. Council members will participate through teleconferencing or videoconferencing software, and meeting video will be available for public viewing both live and after at Those wishing to provide public comment for the meetings can submit comments by email to the City Clerk or dropped off in person to the dropbox outside of City Hall in the roundabout. Public comments must be submitted by 5:00 p.m. on each meeting date, and they will be read during the Public Comment portion of the meeting.

All regularly scheduled board and commission meetings are cancelled or postponed until further notice.

The City of Elgin continues implementing measures consistent with revised guidelines issued by the Center for Disease Control (CDC). The cancellation of these meetings also ensures social distancing standards are being met.

Do Business with the City Online, By Phone, or by Mail

How can you pay your water bill?

Pay your water bill online at, over the phone (call 311) or place a check in the drop box outside the entrance to City Hall.

How can I get and pay for a permit? 

Submit permits, submit plans, request inspections or ask any other questions related to the issuance or payment of a permit by emailing This email inbox will be monitored in real time by community development staff during regular business hours. Make sure to provide accurate contact information including your email address and phone number so staff can contact you. Be as descriptive as possible with your request to enhance staff’s ability to respond.

How can you file a non-emergency police report?

Instead of having a police officer show up in person, you can report non-emergency police issues over the phone at 847-289-2700 or through the online reporting system. Reports for accidental damage to property, burglary to vehicle, harassing/annoying phone calls, theft, vandalism to vehicle, accidental damage to vehicle, gas stations drive-off, lost/mislaid property and vandalism can be submitted online at

Adjusting Workplace Policies

All essential city services - police, fire, public works, water and sewer - will continue without interruption. Other city business will continue being conducted, to the greatest degree possible, using electronic communications and other means that either do not require a physical presence at City Hall or that provide social distancing to the greatest extent possible.

Suspending Non-Essential Inspections 

All non-essential inspections are being suspended until the end of April to limit the public’s and city employee exposure to potentially unsafe situations. Life safety inspections and responses will continue during this time, but with extra steps being taken to ensure public safety. While interacting with the public, inspectors are being asked to maintain the Centers for Disease Control recommended distance of six feet from people as much as is practical, and when needed will be using face and eye protection. During this time the City will not be imposing missed or rescheduled inspection fees. Specific inspection information is outlined below.

Code Compliance

The division will be suspending interior inspections within homes and apartments, including routine rental license inspections. Interior inspections for life safety issues, like unsanitary conditions or unsafe structures, will still continue but with additional steps to further protect the public health. 

Building Permit and Fire Prevention Inspections

Building permit inspections will be continuing as they often relate to fire suppression, electrical, natural gas or safe construction practices. Screening questions to determine if any persons present are experiencing cold or flu symptoms will be asked at the time when inspections are being scheduled. If individuals have been experiencing symptoms, they will be asked to not be present or away from the area during inspections.

Water Meter Upgrades and Installation

Water meter upgrades are being suspended and new water meter installations are continuing. As with all continuing inspections, screening questions will be asked and additional safety and distancing steps will be taken when necessary.

Health Department

Health Department inspections will continue as normal.

Limiting City Employee Exposure to the Public While Maintaining Essential Services

Operational procedures are being implemented to limit City employee exposure to the public while maintaining essential City services.

First Responders and Inspectors

Emergency communications operators are asking screening questions related to coronavirus when handling specific medical calls. Our first responders are using personal protective equipment to limit their exposure when encountering with the public. 

Police officers, firefighters and all code compliance, building, water and fire safety inspectors are exercising social distancing. These employees will be asking screening questions before arriving at their locations and will be wearing personal protective equipment when necessary.